DV9335NR Driver error "nvlddmkm.sys" stop [ Edited ]

[CorMit]

video card in a notebook requires a new motherboard, it can't just be replaced or repaired, if you still have warranty through HP it will be free, or if you have extended through HP or Retail store ,, it will be free .. if no warranty AT ALL ... then you will be required to pay, I'd say between $300-$450 ... you may be better off buying a new computer ...

Sorry

Fingers Crossed !

Message Edited by CorMit on 01-26-2009 06:54 PM

[Hellodare]

Hello,

I have a DV9000 running Vista, Centrino Duo, with an Nvidia GeForce Go 7600 and am experiencing the same problem. It started occurring after a recent automatic windows update. When I rebooted I got to the windows splash screen then the screen when fuzzy for a couple milliseconds and then the blue screen with the involved stop error shows for few seconds.. Then it trys to restart giving me an option to restart normally or repair (no safe mode option). If I choose repair it fails to repair and the whole process starts over again.

I was able to reload the operating system and everything works fine. However, when I load the operating system apparently it starts off with a generic display driver with low resolution. So...I update the driver and the problem reoccurs. This seems like a driver/software conflict type of issue rather than a hardware related issued but who knows.

Anyone have any advice? There is all sorts of info on the internet about this problem but no one seems to have an actual answer that doesn't require you to be a computer programing expert.Any help would be appreciated.

[amiles28]

Anyone who stumbles upon this thread who is experiencing this problem, please post.  I think that this issue should be escalated for comped resolution.

I have the same model as the original poster.  Today was the first time that I have had any problem with this Notebook.  My scenario is basically what's describe by the other posters here, with a twist.  It is hard to explain, but the boot screens that comes up before any of the windows boot screens, the POST screens, are distorted.  The screen, from the time I boot, starts off like a two toned black and white close up of a map.  The white gradually fills in the screen completely and stays that way until it either blue screens, with the stop error from the original post, or occasionally gets to the log in screen for Vista.  If it does reach the log in screen, I get the "display driver nvlddmkm stopped responding and has successfully recovered" message, after attempting to log in.  The screen freezes after the successfully recovered message and a hard reboot is the only thing that the system responds to.  I, like Hellodare, think that this all started with a automatic windows update.  If that is the case, we deserve some kind of free fix for this.  Everyone should get on the phone with HP customer service and make their issue known.

[floydefisher]

See if this helps

[slopest]

I agree!

Totally hopeless... have dv9500 and been going through all the problems mentioned... have restored laptop over and over again, reformated, gone through HP websitew to upgrade displays drivers the bios etc... and still think that that blue screen will return.

Believe it has something to do with the timing out of the display and its driver... and when it goes to sleep so does everything else. Like a coma.

Any help or suggestions most appreciated

[JohnB]

It doesn't matter where you post, or who at HP you talk to. They don't care, and won't do anything. They are repairing the amd notebooks with the nvidia go 7600 gpu, but not the intel. The cpu has nothing to do with it, but somehow they're getting away with it.

My model:

dv9335nr 

As with those of us on this thread, there are many all over the net. Hundreds or even thousands of us, they have taken our $$, in my case $1500, and do not care. Best recourse I've come up with is to be sure NEVER to buy or recommend HP to any of my current or future clients. nVidia themselves know this gpu is a problem. 

There's another lengthy thread on HPs own site, you can find by searching: defective nvidia gpus

[sweetangel44]

I have a dv9335nr with the same problem. Initially it happened Sept 08 in the middle of installing vista sp1. I spent a week on the phone every evening with HP and Microsoft, each blaming the other for the problem.  As a result I had to send the laptop to HP and they replace the system board and video card.  I have just had the same issue about a week ago when I put the laptop in hibernate mode. I have tried the same things that I've read in the threads here, and then some, but nothing has worked. I know the card will work with XP but I can't install XP OS on the laptop because it is not downgradable.  I think HP is aware of this issue and it is only fair that they should recall the nvidia card and replace it with something that works.  I'm all for making a big deal out of it.....because IT IS a big deal!!!! I shouldn't have to spend money to fix a problem that I didn't cause. 

HP!  IF YOU DON'T FIX THIS ISSUE.....YOU SUCK!

[slopest]

Ashamed to say I finally gave up and returned laptop to HP to get fixed, at some cost..  and it is now working but no elaboration from them as to what the problem was or the solution.

Will say that 'fixed' laptop then had a lot of issues with Windows updates... like having to troll through MS knowledgebase. download patches etc... so suspect...?!

Cold comfort and small solace have to say that the 'return and fix soultion' whilst pricey was v efficient in itself... but still scarred by the endless hours!

[Darc]

I have an HP Pavilion dv9000 series notebook (dv9339us) which I purchased in the summer of 2007.

Yesterday, I was playing Counter-Strike: Source, which is a first person shooter computer game that uses OpenGL or DirectX 9.0c. Everything was working properly. All of a sudden, the game started getting incredibly slow. Everything was very laggy, but I noticed that the only thing having problems with the response time was the display / video output.

I rebooted and the problem continued with nothing but the game running. That is very strange, because normally this game performs wonderfully on this hardware.  I couldn't play the game any longer (it was having too many issues) but I was tired and didn't want to reinstall the video drivers.

I put the laptop to sleep and brought it to work with me in the morning.  At first when it restored from sleep, everything was fine. I logged in, and everything was normal.  Without being touched, about 10 minutes later, it blue screened.  I received an error for a file that caused a physical memory dump, which then immediately shut the device down.

STOP 0x00000116
nvlddmkm.sys

I booted it in safe mode... it will boot into safe mode as it does not load the drivers for the vidia adapter that way.  I uninstalled the display adapter so that it would remove the drivers, and running like that, windows will boot normally, but without video drivers.  When the device does boot, it recognizes the video adapter as a standard VGA display.  That's not normal -- Windows previously recognized the video card instantly as an NVIDIA GeForce Go 7600 and installed the pre-packaged Microsoft drivers.

When the computer boots, on the HP logo screen during the system post, there are several vertical red dotted lines all the way across the screen.  These also show up if I go into the BIOS.  The red dotted lines do not appear on the screen during the "Starting Windows" animation during boot, and they do not appear once Windows is running, So it couldn't be a connection with the LCD or the LCD itself.  They only appear on a "dos-type" screen during the system post or the BIOS / CMOS configuration screens.

I have cleared the CMOS, and have even re-flashed the motherboard with the latest version (F.2D) available on the HP website.  Neither of these helped the situation, which leads me to beleive the issue is the actual hardware.  In my opinion, this is outrageous and should definitely be functioning properly.

There is no way this is a software or driver issue.  The problem is evident through the dotted red lines during a system post before any operating system is loaded or the hard disks even turn on.

I believe the issue is that the NVIDIA Geforce Go 7600 graphics adapter that HP has selected for the dv9000 series is faulty.  They have opted to correct overheating issues with the AMD models, but not with the Intel model, which I believe is unfair and unwise.  I have been interested in purchases a new laptop for work related activities, and giving this one to my girlfriend.  I was looking at another HP.  If HP is unable to correct this problem with no cost to me, I will select another manufacturer for both replacements.

Because the video adapter is likely integrated with the motherboard, it would take a new motherboard to fix the issue.  I contacted a friendly, but mostly unhelpful rep in the HP Total Care (online chat).  That individual said that if HP has to replace the motherboard, it will cost me $398 + TAX.  This is totally unacceptable to me, as I believe that HP is at fault for selecting a faulty NVIDIA graphics card. 

Doing some further research on the Internet, I have discovered that others are having extremely similar issues with this line of HP notebooks with the NVIDIA Geforce Go 7600:

 - http://www.ripoffreport.com/Computer-Manufaturers/Hewlett-Packard-HP/hewlett-packard-hp-defectiv-5ag...

I plan to post this information on my Internet blog, Twitter, Facebook, MySpace, and digg if a resolution is not determined by HP shortly.

I will also begin calling them until they are able to fix the problem they caused by using faulty manufacturing parts.

If they are still unable to find an acceptable solution, I will file a complaint with the Better Business Bureau (http://www.bbb.org).  It is simply unacceptible to me that a notebook computer someone pays $1,500 dollars for as I did in 2007 has a life of only 24 months and will seemingly destroy itself in that time frame.  I have COMPAQs and Dells that still work from the mid 90s.

HP... FIX THIS ISSUE FOR US.

Technical Support Number: 800-474-6836

Hewlett Packard - HP
3000 Hanover Street
Palo Alto, California 94304
U.S.A.

Phone:  650-857-1501
Fax:  650-857-5518

Message Edited by Darc on 08-24-2009 12:08 PM

[cschell]

I have experienced the same issues with my dv9230us. Go figure, we just got back our laptop about a month ago from it having the hinge replaced which was a mass recall issue. It never fails. HP you need to help us with this issue. It is not right that everyone is spending $1500-$2000 on laptops to have them burn out before their lifetime. Even worse, this laptop was bought for my mother-in-law who is handicapped and she uses it for physical therapy. Now, she has no laptop to use and cannot be fixed from what I read.