DV9689EA HDMI Bluescreen

[SteveQuinn82]

I wonder if someone could help me. Whenever I connect my notebook to my TV via the HDMi cable I instantly get a blue screen appear. I am running Vista and have all the latest updates etc, in fact Windows Update does that automatically and HP scans regularly for updates too.

I was hoping someone could help me out as I am totally confused as to why I would get a Blue Screen of Death when the hdmi cable is plugged in.

Thankyou for your time.

Steve Quinn

[BuckDanny78]

I experience a similar problem when connecting my dv9540eb notebook (running Vista SP2, and fully patched) to an external LCD Monitor via HDMI. It will always do a BSOD when I try to boot up the notebook with the monitor attached via HDMI. I have managed to connect the monitor a few times by plugging in the cable *after* boot-up was finished (ie after having logged in as a user). However, this is hit-and-miss at best - the last few times I tried this, I got an immediate BSOD as well. Ironically, in the latter case this blue screen is displayed on the external monitor, so it really stares me in the face :-(

Now for the really bad bit. My notebook also BSOD's under a different usage scenario. When the WiFi adapter is on and active (ie receiving network data), any change of power status (ie switching the WiFi adapter off, putting the notebook into hibernation, etc.) has a high chance of resulting in a BSOD. For the latter issue, I've tried a lot of things on the driver level: rolling back drivers, updating drivers (from Windows Update, and from the HP and Intel support sites), etc. While the driver version seems to have some influence on the frequency of a BSOD occurring from the WiFi adapter, I never managed to really solve the problem.

When combining my older issue with WiFi with my new issue with HDMI, I'm led to believe this might not so much be a driver issue after all - especially because of the random nature of both problems - they don't occur 100% of the time. The most logical explanation I can think of is that my notebook (and probably others in the same series as well) has a motherboard that is extremely sensitive to changes in voltage due to (dis)connecting the WiFi adapter, (dis)connecting a HDMI cable, and possibly other events as well. When a voltage crosses some treshold, a driver crashes, causing Windows to do a BSOD. If this is true, I'm afraid there is not much that can be done about this, except having the motherboard replaced, or having to accept certain limitations on usage. Neither of which is very appealing, of course.

If other users or someone from HP has an idea or experience on how this *can* be solved, I'll be very glad to hear from them - thanks in advance for your replies.

BuckDanny

[SteveQuinn82]

Thanks for the reply Danny.

I have tried plugging in the HDMi after the laptop is booted up and thats when I get BSOD even if WiFi card is turned off.

If I plug it in BEFORE I boot up then the laptop refuses to boot properly.

[BuckDanny78]

Hi Steve,

Just to make absolutely sure you didn't misread me: I did not say that whether or not a DV-9000 will BSOD (upon connecting a device via HDMI) depends on its WiFi status. That is entirely possible, but it is not what I wanted to say. My message was that I have noticed BSOD's being caused independently by my WiFi adapter as well as by attempting to make a HDMI connection. My personal interpretation is that both may be caused by an overly sensitive motherboard. Therefore, it cannot be excluded that there are even more peripherals that may cause some DV-9000s to blue screen.

In fact, I didn't offer any solution in my reply, only a possible explanation. I therefore re-iterate what I wrote earlier: "If this is true, I'm afraid there is not much that can be done about this, except having the motherboard replaced, or having to accept certain limitations on usage. Neither of which is very appealing, of course."

I don't have anything more to offer, I'm afraid. But I do hope you can find a solution nonetheless.

BuckDanny

[nestorboscanf]

I followed some internet advice and installed a previous version of the NAVIDIA driver. It worked. You have to be carefull with windows update, because depending of the settings it may re install the last version of the driver.

[SteveQuinn82]

I cannot downgrade the graphics driver as the one installed by a format is newer than the one that people are told to try.