HD Graphics Drivers to enable OPENGL support for 6770M [ Edited ]

[lachycharts]

I talked to customer service about this OpenGL news and they are working on it so I am told. Have a look at the log:

[Sunday, 17 July 2011 3:11 PM] -- Denise J says:
The graphic manufacture are yet to release the compatible drivers which would support Open GL application. However, HP is working with the graphic card manufacturer for the release of the drivers.

 

[Sunday, 17 July 2011 3:12 PM] -- Customer says:
Are they really? Are they actually doing something? Or is that just talk? The link I posted to you (the first one) did not provide evidence that the problem is being fixed.

 

[Sunday, 17 July 2011 3:12 PM] -- Customer says:
It sounded rather conclusive that the computer would not support openGL

 

[Sunday, 17 July 2011 3:14 PM] -- Denise J says:
I kind of know how you feel.

 

[Sunday, 17 July 2011 3:14 PM] -- Denise J says:
Yes, as I explained they are working towards releasing the latest drivers and once they are released you would be notified with the update to update your graphic card drivers and that should fix the issue.

 

[Sunday, 17 July 2011 3:14 PM] -- Customer says:
Do you know how long this will be?

 

[Sunday, 17 July 2011 3:16 PM] -- Denise J says:
Since there are many complains about this issue and customers are waiting for the update which is releasing the soon. Since , we need AMD High-Definition Graphics Driver and Intel High-Definition (HD) Graphics Driver which can be support Open GL application.

 

[Sunday, 17 July 2011 3:17 PM] -- Customer says:
So you can definitely confirm that these new drivers will enable FULL OPENGL support for the 6770M?

 

[Sunday, 17 July 2011 3:17 PM] -- Denise J says:
Yes.

 

[Sunday, 17 July 2011 3:18 PM] -- Denise J says:
I assure that.

 

[Sunday, 17 July 2011 3:18 PM] -- Customer says:
Okay thank you very much.

[kpeterson22]

Funny they say soon when I was told 2 days ago im stuck with the computer and I wont get my refund back on the issue and it may never be fixed they say yes t heres one comming no set date most agents on the floor dont even know what the openGL issue is.

[lachycharts]

Talked to another one.

[Sunday, 17 July 2011 6:08 PM] -- Josyam S says:
HP is going to release the drivers very soon. At present, we do not have the exact date of release of these driver. However, Once the drivers were loaded in HP web site. You will get the notification when you are connected to the internet.

 

[Sunday, 17 July 2011 6:09 PM] -- Customer says:
So these drivers will enable FULL OPENGL SUPPORT for the dv7?

 

[Sunday, 17 July 2011 6:09 PM] -- Josyam S says:
Yes.You are correct.

 

[Sunday, 17 July 2011 6:10 PM] -- Customer says:
Okay thank you very much.


[arrrghhh]

Don't hold your breath...

I am honestly hopeful that it will get fixed in a driver update, but I'm not sure I can afford to wait.  I don't want to keep my dv6 if it's never going to work with OpenGL, and I have a limited time to return it...

[ardarsh]

I'd return it. Get the refund, and in the meantime if you can afford to and like the laptop otherwise and want to give HP another chance (ugh), buy a new one with the 30% coupon. You'll get the same savings and extend the time that you might see a fix. However, can't say if 21 days later you will see a solution.

[lachycharts]

Well both of them confirmed my hopes. I wouldn't imagine they would have been told to say it if it weren't true, even despite HP's apparantly apathetic viewpoint.

[deeves]

[Monday, July 18, 2011 12:29 AM] -- -xxx says:
There still isn't a fix. I just want to know if this will be fixed in the future.

 

[Monday, July 18, 2011 12:30 AM] -- Larry S says:
Yes, the testing is being performed by our research department we are expecting the update very soon.

 

[Monday, July 18, 2011 12:30 AM] -- xxx says:
Ok

 

[Monday, July 18, 2011 12:31 AM] -- Larry S says:
Once we have any update it will be listed in HP.com for the same notebook models.

Idk, it took alot of nagging to get to that point and he used veeerrry careful wording throughout.

[moonbase7]

everyone facing this problem on the forum should just keep on asking tech support and pressure them asking when a fix will be available...seriously Hp better deliver...i hope they do i really hope so...

[luca992]

not sure if this is good or bad news...


I hope it gets fixed I actually want to buy this computer
 

Time Details     07/18/2011 08:13:34PM

xxxxx: "Hi I am considering purchasing the Pavilion dv6Tqe except that I heard in many forums and reviews that this laptop does not/ will not support opengl. Is this true?"

07/18/2011 08:14:55PM Agent (Betty): "I am sorry about the negative feedback you received about it. Let me check if it can support opengl."

07/18/2011 08:16:54PM Agent (Betty): "Whenever I am unresponsive, it means I am researching for an answer to your query."

07/18/2011 08:20:20PM Agent (Betty): "Have you tried to discuss it with a technician to confirm the rumor?"

07/18/2011 08:24:20PM xxxx: "No I have not but there is multiple topics in the HP fourms discussing the issue. Some of the programs I will use in college next year will need opengl support and I need to confirm this before I make a purchase."

07/18/2011 08:25:48PM Agent (Betty): "The rumor is true."

07/18/2011 08:26:19PM Agent (Betty): "How about a different model instead?"

07/18/2011 08:27:11PM xxxx: "do you know if a fix will ever be released?"

07/18/2011 08:28:35PM Agent (Betty): "We do not receive any update regarding that matter. I am sorry. You are free to call our Sales Center for it. Do you have their contact details?"

[dave1812]

HP may simply be trying  to keep customers from returning their laptops by promising a fix.  For those of you that are gamblers, you go ahead and keep yours.    Just don't complain if HP fails to deliver a fix any time soon.