HP DV9576ea experiencing video card problems

[ctsiambartas]

I have been facing this problem a while now. The symptoms are the video and audio loops(sticks) for 2-3 seconds every couple of minutes. Once a while though the screen flashes and i have to shut it down manually with the power button. The HP support have suggested me some steps (reinstall drivers and bios update) but the problem remains. The only permanent solution i found was a full system recovery which fixed the problem for a couple of days only. I dont have any warranty with HP and since I am a student dont have the option to give it for repairing for 2-3 weeks in hp repair.

I was thinking if someone can assure me that the problem is definitely just the graphics card, to buy a new one and maybe replace it with the help of an expert on our own. What are ur suggestions to my problem?

 laptop speqs:

   HP dv9576ea

• Intel Core 2 Duo Processor T7300
• 2.0GHz
• 4MB Cache
• 800MHz
• 4GB RAM Memory
• NVIDIA GeForce 8600M GS

Vista Home Premium

Description
A problem with your video hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name:    LiveKernelEvent
OS Version:    6.0.6000.2.0.0.768.3
Locale ID:    2057

Files that help describe the problem (some files may no longer be available)
WD-20090125-1551.dmp
sysdata.xml
Version.txt

 View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Extra information about the problem
BCCode:    117
BCP1:    85F76510
BCP2:    8ECC7680
BCP3:    00000000
BCP4:    00000000
OS Version:    6_0_6000
Service Pack:    0_0
Product:    768_1
Server information:    f2077eda-1be6-455f-a777-4107bd32309d
-------------------------------------------------------------------------------------------

[Huffer]

There is no video card replacement even with the help of an expert. It is part of the motherboard and there is no removeable graphics "card". If it truly is a video hardware problem the only option for you is a new motherboard or perhaps a component level repair of the video chip on the motherboard. Even for that, you would have to send it off to a service center (not HP, they don't do this kind of repair). You are much more likely to find somebody locally who can replace a laptop motherboard than do the very tricky component level soldering to fix the specific chip on the motherboard. A new motherboard on ebay might cost $200-250 or so.

[ctsiambartas]

thx for ur answer!!

i ve got some more question for u...how do i find which motherboard i need? 

and also can i use a more advanced(better/faster/different to the original one i have now) ?

if yes what do i must look for?

Message Edited by ctsiambartas on 01-27-2009 08:23 AM

[Huffer]

You have the Intel version of the dv9500 series laptop. Any motherboard from that same series will work and you already have the best video card so try to get another one with a GeForce 8600 graphics. You have to reuse your processor so there is no upgrade there. You have no motherboard options. It has to be one for this HP model series. Nothing else fits in the case. 

Your specs:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01114080&lc=en&dlc=en&cc=us&lang=en&product=3467393

This motherboard will work but has a bit lesser graphics chip:

http://cgi.ebay.com/HP-Pavilion-DV9000-DV9500-Intel-motherboard-434659-001_W0QQitemZ350158909928QQcmdZViewItemQQptZLH_DefaultDomain_0?hash=item350158909928&_trksid=p3286.c0.m14&_trkparms=72%3A1234|66%3A2|65%3A12|39%3A1|240%3A1318|301%3A1|293%3A1|294%3A50

[Nikkosyia]

And for the price of a new motherboard, you might as well buy a whole new computer the way you want it built, sense it will be about half the cost. Since the video card, most sound cards, dvd players, etc etc, are attached to the motherboard as well... The reason why I hate laptops.

[DHight]

I have noticed that if you put any stress on the video card (ex. Google Earth) the system will shut down and do a system memory dump.  This wipes out your video drivers and so on.  When you reboot, the screen if heavily pixelated as you could imagine since the Nividia chip is not being used.  After further investigation this chipset on this motherboard has a large record of problems between 13 to 18 months of use.  Though it isn't happening to all customers, it is still happening to a large group of people around the world.

After spending 1,500 dollars on this laptop for it to have a "common" malfunction in hardware this early should be recalled.  The reason I say "common" cause this thread and others on this site including NVidia's forum alone defines "common" for me.

I have the dv9548us

 Windows Vista 32bit

Nividia GForce 8600M GS <-- Its clear that those who has this chipset or G84 is likely to have a problem.

I am 200+ days over my HP warranty

The extended Warranty was with Circuit City/FireDog  <--- Now out of business

I have called the 866-671-7362

They have indicated to me that there are no known fixes aware of yet.  After putting me on hold (20min) to "speak with a supervisor".  They have referred me to this site... Which is no longer up...  http://www.hpnotebooksettlement.com/     After both him and I could not see the site he then put me back on hold (10min).  When back he referred me to 1-800-657-1876 that does not work.  He also referred me to...

Powerplug & Graphics card Litigation Settlement Administrator

P.O. Box 1898

Faribault, Mn.  55021-7153

I have know idea if this department is still open.

I have had my issue escelated to be referred to a Case Worker.  I was strongly advised to hear them out before I choose to purchase a Dell that I am currently investigating.  

HP must take responsibility for this hardware malfunction.  It is clear the anything with the G8m chipset series is vulnerable for complete malfunction.

So, I am curious as to what comes of this after my communication with the Case Worker.  Keep voicing your problem and keep calling 866-671-7362 and lets get them to come up with a solution.  I sure would hate to buy a motherboard for $350 just so the same chipset will go out in a year.