HP Support Forums
Join in the conversation.
04-18-2012 11:46 AM
i have the same problem with an hp eny 14 111nr, 64bit win7.......going to very current gen 3D Samsung LED TV
after eveything else(hdmi cable to tv worked with another HP win7 laptop, etc.) was checked/double checked, the
source of the problem was the envy. i decided that perhaps i needed to load the most current driver
for the ATI Mobility Radeon HD 5650 from the hp.com driver site.
=> It dowloaded ok.......... but the install was broken.
=> It successfully installed the ATI Catalyst Install Manager.
=> Failed to intall the ATI Display Driver.
=> Successfully installed the HDMI/DP Audio Driver.
Error message at the bottom of the install report:
Driver Install: the installation failed.
HP site provided no error message explanation and no troubleshooting.
04-21-2012 08:49 AM
thanks for the reply. i located the driver i downloaded from the hp driver site using my complete model number...hp envy 14 1111nr (it has win7 64 bit, beats audio, ati radeon as i stated in my original post..) -
i selected the newer of the two drivers, since both should have worked, and i was specifically
looking for an hdmi solution. if it's not too much trouble, please advise which driver you would select
from the hp driver site for this model #. Thaks for any add'l help.
04-23-2012 11:23 AM
That's the driver i've now tried to install at least 3 times.....
just tried again with the same results....
i have not done an un-install of the driver BEFORE trying to
do the the sp50656.exe as i'm a little paranoid that i'll
lose my current graphics capability.....any other ideas?
04-29-2012 05:52 AM
sometimes I see anti-virus software and User Account Control can cause some installation issues. Try turning it off and make sure you run the installation as Administrator. Please send me a screen shot of device manager showing the Display adapters.