HP Support Forums
Join in the conversation.
11-30-2011 06:30 PM
If it works on external monitor the lcd may have gone out on your laptop.
|******Clicking the White Kudos star on the left is a way to say Thanks!.******|
**Clicking Accept as Solution on a Reply that solves your issue helps others who are searching**
++You must be the originator of thread to see the option Accept as Solution++
12-10-2011 02:09 AM
PLEASE HP DO NOT DELETE MESSAGES AND SOLVE THIS!!!!
I´m another dv9700 affected!!!!
Why do you delete what we write?!?!?!
It´s not nice to be so many people complaining about HP not taking care of their clients?
12-10-2011 01:32 PM
This is a peer-to-peer community of HP customers, and not a venue to contact HP directly. If you have additional or direct feedback for HP about their products or services, or questions about repair, you can use the link below for contact information.
If you have other questions and concerns about using the forum, please feel free to send me a private message.
Clicking the "Kudos star" to the left is a great way to say thanks!
When your problem has been solved, accept the solution by clicking the "Accept as Solution" button to help other members in the future!
Rules of Participation
12-22-2011 02:48 PM
ShunshineF, I really feel ofended with your post... and same as I do many people does.
We have already contact with HP. We are not silly not to know how to contact them. No need to paste and explain how to. We already did, and I wont paste their answer cause it´s embarrasing... I feel ashame about that behaviour....
01-22-2012 08:32 AM
I recently tweeted the issues that we are all having / have had with our HP laptops... Some potential good news... I received a response that someone at HP is atleast looking into this for us. I've been told to send an email with reference to this so fingers crossed we can finally get HP to accept the issue.... Surely, its in their own good to not have *so* many let down customers who have pretty obviously let down by them... Anyways, I will update everyone once I hear something...
01-22-2012 08:46 AM
Also, I'd suggest that those of you who are on twitter request help / attention from HP by tweeting to https://twitter.com/#!/hpsupport and to @HP_Listens
And adding the #HP hashtag... we want others to find out about this issue.
I'd like to think that HP doesn't want to loose many of us as their loyal customers who will turn on them and work on ruining their reputation... Social media is ideal for fighting this case and getting attention to this issue.
01-22-2012 08:51 AM
Seeing that many of us have been ignored - not only on this forum and likes to you - but by the same support team that you are linking to, we are now having to resort to taking on HP on social media... Perhaps you can explain to your superiors on why you saw 100s of distressed customers on the forum complaining about the same thing and the only thing you did to help was link to a support page which most of us have tried to reach.
Had you actually read the forum, you would already know. Next time, try to engage with your customers instead of copying-and-pasting standard replies.
01-22-2012 10:50 AM - edited 02-05-2012 09:42 AM
Just for HP-PR information ...
We just bought another two laptops from Asus and Lenovo for the last 5 months!
Even our teen daughters said: "No more HP, Dad!"
02-04-2012 05:16 PM
Just adding my Pavilion dv9700 to the sad list of "toe-tagged" laptops. When I bought this system for my daughter a few years ago, I believed that "HP = Quality". As others have said, mistakes can happen but admit them, fix them, and move on. From now on I will choose other vendors for my technology needs. I think it's interesting that my ancient IBM ThinkPad T30, which has seen very heavy use, is still running reliably with Ubuntu Linux. I hope I can find solid systems like that in the future.
02-04-2012 05:34 PM