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10-02-2009 10:06 AM
HP Seriously needs to get their act together on this right now. I was initially relieved to find they had RECOGNIZED this issue from their Limited Warranty Service Enhancement, then SUDDENLY APPALLED TO FIND MY MODEL DV9700 MODEL WAS NOT INCLUDED!!!!!!!!
WHAT IS NOT CRYSTAL CLEAR WITH HP?? THESE MOTHERBOARD/VIDEO CARD/POWERING OFF AND ON ISSUES ARE SYSTEMIC ON THESE DV9700 MODELS LIKE THE REST!!!!! DV9700 SHOULD BE ON THE LIST!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Forget HP Tech support, They are more like the GOON SQUAD Keeping the Enraged Villagers from Storming HP Castle. HP ENGINEERS AND TECHNICIANS NEED TO READ UP ON THIS BOARD AND RIGHTFULLY RECOGNIZE THAT THESE HARDWARE ISSUES ARE ASSOCIATED WITH THE DV9700 Model AS WELL!!
10-04-2009 03:49 PM
OMG! I have been going through the same bs with HP since September 9th. Amazing. My computer is also only 14 months old when the problem started. What a crock.
10-04-2009 07:26 PM
10-06-2009 04:38 AM
about 18 months after I bought my hp dv9700 cto p.n.: GT811AV it started to swithing off itself (When I watch moovie, play even simple windows game and sometime just when Im surfing on the web). When I turn it on there is 4 gray screens squeezed horizontaly, one under another on the display. They apear stright away, when I turn my pc on, before it boots windows and of course all the time after. I tryed to uninstall nvidia driver in safe mode, it helped for the first time but when I installed it back, it crashed again. It started to happen more often and another uninstallation of drivers didnt help. I reinstalled all windows in hope it will be ok, but next day it happend again. it switch itself off and again 4 gray screens. I disabled nvidia in divice manager but I still have 4 gray screens (sometimes they are pink). I feel very disapointed I payd too much money for good computer that didnt last even 2 years?
I thought hp means quality for several years, but I am realising maybe not anymore. My boyfriend bought hp mini 2133 with suse linux. you would think that hp netbook will bring you highter quality then asus for example. but we were wrong. I looks like it was made just for image, but very cheep. he had to put vista on it because suse dont support the webcam. left ctrl is not working at all and speaker is "glued" very badly on it. after hours on the phone with hp support they provide us with recovery cds. It doesnt relates to graphic problem with dv9700 but it says something about a brand too.
10-06-2009 06:56 AM
10-06-2009 07:03 AM
@Mira - Your problem is different from ours, although it seems obviously related to your video card as well.
Our screens go black and the computer won't even come on to show the Bios or Operating System.
I'm sure HP will tell you it'll be $400 to fix anyway.
10-07-2009 04:37 PM
10-07-2009 05:49 PM
10-08-2009 03:20 AM - last edited on 10-08-2009 07:21 AM by WendyM
My DV9700 also had the motherboard/8600 independant video card die on me with in the first few months of my warranty and I had it repaired to only have it die again on me shortly after my 1 year warranty expired... I do not want to pay $400 repair to have the same parts added and it to fail on me again after a year.<text deleted>