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05-14-2010 09:22 AM
The fact that HP released a BIOS update that forced the cooling fan to spin ALL THE TIME at full speed says it all:
It was just to get as many machines as possible past the warranty.
I have had the misfortune to have 2 pavilions burn out on me, (THANKS HP hope you enjoyed the money?)
ALL I HAVE TO SAY IS NEVER EVER LET FAMILY OR FRIENDS WASTE HARD EARNED MONEY ON HP EVER EVER AGAIN
HP knew about this problem all the time, look at the latest laptops, hardly any Nvidia chips to be seen, strange they managed to change supplier so quickly?
05-15-2010 11:52 AM
I have the same issue with my HP DV 9774ca which is 25 months old. HP is offering 40% off the repars but are unable to tell me what is the maximum it will cost because in their opinion it may require several components to be replaced. There should be recall of the 97XX series if they want to keep us as future customers. If run it with VGA drivers the laptop seems to work.
05-17-2010 02:11 PM
I bought my HP Pavillion DV9854CA in August last year and paid $1700.00 for in at FutureShop in MIssissauga, Canada.
My screen just went, Im having the same problem as you people are having and like you, they want to charge me $400.00 to fix the problem. Now, even dough Im really upset that my $1700.00 comp didnt last 2 years, I would go ahead and paid the $400.00 to get it fixed because I need the comp to work but I see people here saying that they got theyre comp fixed and after 1 year they had the same problem?!? When I came across this forum and saw 1000's of people having the same issue I was stunned, I thot that HP would stand behind theyre product and not ignore this major issue.
I also had a problem with a printer from HP a few months back, everytime I tryed to scan a docoment a message would appear saying that "cable is disconected". I called HP and I was on the phone and live support for hours!!! untill I quit and just bought another printer from Epson. Let me tell you, it was cheaper and works just fine!
If HP does not take care of this issue with my laptop, I will never buy HP again and will advise everyone not to. Its $1700.00 that we are talking about...not small change!!
HP, where are you going with this? Down the drain I think!
05-18-2010 07:38 AM
I special ordered my DV9700 in Costco about 2 years ago and it arrived with bad speakers. I purchased a new set and replaced them myself, because I needed the PC and did not want to ship it to HP. I love the computer and recently I spend a lot of money for 4GB memory, 2nd HDD 500GB, 12 cell battery..etc. Yesterday morning it was OK but when I shut it OFF and turned it ON at the office the main display was dark. The external display however still works OK. I have NVIDIA GeForce 8400M GS. I did System restore and it was OK again for the afternoon. When I got back home I had the same problem and 'System Restore" is no longer helping at all.
HP quickly asked me for $50 to just talk to me or $100 to talk to me for a year. The chat was free and they asked me for $400 +++ for motherboard.
Does anyone else have exact same problem? Most victims do not have even an external monitor. Do I need MB or could be something else?
05-18-2010 09:06 AM - last edited on 05-18-2010 09:16 AM by SandyD
Got the same issue with HP Pavilion DV9700 on my friend's laptop bought on 2008 . I did some trouble-shooting techniques based on HP recommended and knowledge base, but Black Screen of Death seems did not respond. This model should be included on the recall, since they used the same card as the other models like HP Pavilion DV20xx thru DV24xx, DV60xx thru DV64xx, DV90xx thru DV94xx. [Text removed]
05-18-2010 03:17 PM
We are going through exactly the same thing too. Called HP and got absolutely nowhere. They just blew it off. NEVER AGAIN will I or any of my family buy an HP. It's no wonder everyone is buying mac's now!
05-19-2010 08:17 AM
I purchased a HP DV9830 laptop in April 2007. About 11 months after I purchased it, the cd/dvd drive stopped working. Of course it had been over a year and the warranty had expired. To purchase a new cd drive the cost is approximately $450.00 dollars. About 6 months after my cd drive stopped working, I started have problems with the video screen. When I booted up my computer, all I would get was a black screen. After several attempts of rebooting the video screen would come back up, it would be okay for a few hours, but when the computer got hot, it would black out and the computer would shut down. Recently, the video screen stopped working all together. After researching the internet I found that this is a common issue with this model computer. The cause of the problem is with the video chip. When the computer gets hot or overheated, it causes the connection between the video chip and the motherboard to melt; therefore there is no connection between the video chip and the motherboard, thus no video screen. This is a known issue with HP; however HP is offering no assistance in correcting this issue. Rather HP is offering to extend your warranty for $49.00 with an additional charge of $400 to $450 dollars to repair the computer. This is unfair to the consumer. I invested over $2000 dollars on this laptop with the expectation that I would not have any major issues with it for at least 4 years. Because of the lack of concern that HP has exhibited with this issue, I will never purchase another HP product nor would I recommend HP products to anyone else. I have an older model Toshiba laptop that I have had for about 6 years now. The only problem I have encountered with it was having to replace the battery. I recommend to anyone considering purchasing a HP laptop, to conduct thorough research on the product before purchasing it.
05-20-2010 09:56 AM
I wanted a laptop with excellent graphics card to hold games and everything. I did everything right : Went to a well-kwown store and chose one of the best available and if I wanted the best it's fair to pay for it. But if someone told me that I was paying that much to use it for less than 2 years I would think again. It's very convenient for HP that the problem shows up after the guarantee has expired. It makes me think that the financial department of this company went to the technical department and told them: make something that only lasts a little over one year, so we can make more money out of it. As a Public Relations that worked for big international companies I say that the CEO should tell their PR department to fix HP's image. I hope the PR can convince the CEO that the only way is to put this DV 9700 on that list. Hellooooo!!! 400 people have posted here, not counting the ones that didn't bother for lack of hope or not having time or whatever, or all that posted in other websites (like the one of that well-known store. I am sure that there are thousands and thousands more out there. But the worse is that even after paying $400 to have the problem fixed, for all that I read, it will happen again. HP should fix it for free and give us another 18 months guarantee. I think the only way they would do that is if big companies like that well-known store would take their consumers side and put pressure on HP to do it. Go wherever you bought this notebook and tell their managers you have a suggestion
05-23-2010 08:10 PM
I also have the dv9700 with video card problems. In device manager Windows show the nvidia 8600m gs with the dreaded yellow question mark.(code 43) Reloaded drivers, and even restored o/s, but problem remains. Should I even bother to contact HP?
05-24-2010 04:08 AM
I have a Pavilion dv2845se with the same issue. The screen goes blank. It did it about 6 months ago and then started working again. Now, I can't seem to get it working and HP has been no help. I am going to post to the FTC and the BBB.