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10-16-2009 04:33 AM - edited 10-16-2009 04:38 AM
THE DV9500 with the 8600m gs GPU has the same problem. Fix the DV 9500 and the DV 9700's!
10-16-2009 05:48 AM
10-16-2009 05:58 AM - last edited on 10-16-2009 06:52 AM by WendyM
10-16-2009 07:37 AM - edited 10-16-2009 07:43 AM
Same problem with the dv9745el.
The HP service ask me 460 Euro to replace the motherboard (probably with the same faulty one).
It's not my first HP laptop and I felt happy with HP products till yesterday, when my screen became black, then gray, then few colored lines appered.
I will never buy HP products if my faulty MB will not be replaced for free.
10-16-2009 10:16 AM
My dv9700t CTO with NVIDIA 8600M GS 512MB RAM GPU started to fail on 9/30/2009, after just 18 months of use. It froze while watching some recorded TV and wouldn't boot except into safe mode. I did system restore on it and it could then boot, but after about 30 minutes of being on, the graphics driver would crash/recover and finally freeze and not boot.
Luckily I purchased it with American Express which extends the warranty from 1yr to 2yrs, and it is being repaired without cost to me, but I am worried the new motherboard will develop the same problem.
What a pain!
10-16-2009 11:00 AM
My DV9700 Its about two years old and the screen finally went out for good. Our external monitor works fine.
HP support told me to pay for an internal display cable to be replaced and that should fix the problem (apparently the display cable is wrapped in tape and to close to the area over the heatsink, which is making it fail) This is a design problem and this HP model should be on the recall list!!!!!! We purchased it at COSTCO and I am going to complain to them.
Until this unit is recalled, my recommendation is to not purchase HP consumer laptop products. This is not the first problem we have had with this computer.
10-17-2009 11:38 AM
10-17-2009 11:47 AM
This is like a science fiction movie...all these computers failing at the same time...
I suggest a phone in where everyone affected calls to explain that it is not acceptable to not fix this for all who need it rather than some list made months ago...
they need to acknowledge this reality...
Perhaps we could coordinate when we'd phone...
there are 1 800 numbers...
monday morning 10 a.m.?
10-19-2009 10:58 PM
"how many people do we need to get HP's attention"
Just a guess but it probably needs to be a good percentage (in the view of HP) of the total number of computers with the Nvidia 86 series GPUs. The problems with that are that the HP production figures are unknown (to the public at least), and that reaching the magic percentage will be hard becasue it can be anything HP wants it to be.