HP Support Forums
Join in the conversation.
08-10-2012 09:24 PM
I've had my HP Pavillion TX2000 for a couple years, but only use it when I travel. I'm told HP is aware of the Black Screen problem and it's a design flaw. I've noticed I'm not alone and there are massive posting all over the Internet from people who have lost all their hard work using this HP notebook. My computer was treated with care and used only periodically for travel, as I said. Then one day just suddenly in the middle of important work, it just went to black screen and stayed that way. I have lights to indicate power, but there seems to be no boot up. There may have been an HP or Windows automated update that said it would reboot the system....but it never came back up noises, just fan noise. This black screen happened a couple of times over a period of several months, briefly at first but I was able to revive the machine with several reboots. Now it appears to have died. I'm told that HP is aware of this issue, but is in denial and will not admit to this problem and recall the machines, because they would rather have you buy a new one from them. If this is true, it's an expensive lesson, but one I will definately learn from. If I am not able to get my computer running, I vow to never buy another HP product and will recommend the same to anyone and everyone I know or meet. If a company refuses to stand behind it's products, they will never get another dime from me!
08-10-2012 09:44 PM
Sorry to hear about the black screen issue. Not sure if you are interested in another option, but several members have reported excellent results with the service HERE I am not affiliated in any way,nor do I even know the guy. I became aware of his service through another post several years ago and have since seen several posters give positive feedback. I recommended him to a personal friend with a Dell laptop and she was extremely pleased with his service & price.
|******Clicking the White Kudos star on the left is a way to say Thanks!.******|
**Clicking Accept as Solution on a Reply that solves your issue helps others who are searching**
++You must be the originator of thread to see the option Accept as Solution++