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10-20-2009 06:29 PM
Well I just typed a long detailed message here only to get a error on the forum and lose it SO to sum it up here's what happens to mine.
I've had it for about 6 months and have been randomly having this issue for a couple months. Happens at POST and goes back to normal in windows or vice-versa sometimes. Same if it goes to sleep when it wakes up in windows it may do it but I can navigate blind and drop the res to 800x600 to fix it and then pop it back to the regular resolution. Top portion shows video, bottom 2 sections are always black.
I called tech support, sent it in, got it back and it had the same issue the second I booted it for the first time.
(Click for larger image)
I called tech support again (got India or something) they said it was an AD issue (accidental damage) and I'm not covered. They claimed that "I" must have damaged it in direct sunlight, dropping it or covering the vents. I assured them it wasn't the case, spoke w/a supervisor who tried telling me it couldn't be a cable or inverter and that at POST it doesn't go thru the GPU so it MUST be AD - not covered under warranty.
I called back, got Canadian support - They said it definitely needs to be sent back in and is most likely a GPU issue.
So, tomorrow it goes back to HP (they need to send a whole new box, can't just provide a label via email)
We'll see what happens this time.
FYI: For those interested they replaced the display this first time.
10-20-2009 10:04 PM
11-04-2009 04:45 PM
Yes there is a workaround and yes sir I found it...
Don't turn off the computer during the night... Keep the computer always on , let it go in sleep mode only for few hours...
More seriiously, it's worsening. I am sending it back for repair.
I didn't find any serious workaround and it is hardware related...
11-04-2009 07:50 PM - edited 11-04-2009 07:51 PM
Sent my laptop back to HP for it's second service since it had the same issue on the first boot when I got it back before.
Apparently they did the same thing and replaced the display and 'so far' I haven't had this issue... IF it is solved then they have plenty of defective screens out there, including those they're using to replace screens with when sent in for service.
11-07-2009 02:04 AM
11-07-2009 10:30 AM
I think that this solution is not possible for everyone experiencing the problem since it will cancel the warranty.
I sent it back and HP will repair it.
Good luck everyone.
11-09-2009 12:22 PM