Help please....

[marcnet]

Ok, i had tech support scratching their heads on this one.  I have an HDX18T, and when i put a BLURAY in, after a few minutes of playback, it freezes the whole computer up, badly.  We re-booted, unistalled / re-installed various things.  We tried installing drivers, all kinds of things.  Any have this issue, or can think of a solution?

Regards,

Marc

[CyberVisions]

Hi Marc,

Just got done posting something similar.

The primary problem with BD playbacks on HP notebooks (HDX's included) has been updating QuickPlay to deal with the BD playback issue. I'm sure the idiots at HP told you to update QP from either the QP update page, or from your system support page. Problem is, that version is only 3.63, and you need at least version 3.7 build 5822 in order to play BD's without problems. Usually you get an error message that you need a firmware update, but that was with the BC-5500A's - the HDX 18's are using the Mat's UJ-120, and now the UJ-220 Blu-Ray Burners, so you may not get that before it hangs.

For several months, myself and others posted the solution on multiple forums, until HP finally issued an alert for the problem. Even the alert had a problem of its own as it left out a step (OOPS). If you're not already, you should be on the HP Alert notification list.

To update QP properly: (this is from a prior post)

1. First, verify that your QuickPlay version is at least version 3.7, build 5822. Versions 3.6 and lower will not play BD movies properly. To verify, startup QuickPlay, then click on the "i" icon in the lower right corner when it starts. That will tell you your current version.

2. If  it needs to be updated, DO NOT update it from your system support page. Most, if not all of the HP system pages have not been updated with the current version - they're still at 3.63. To update QuickPlay properly, open QuickPlay and select the DVD icon. When the next window opens, click on the Update icon (the little 'gear' icon in the upper right corner next to the Min/Max window icons), which will open the Update link. Click on the Update link and the update process will begin.

Note: if during your troubleshooting you've been told or come across the HP Support Bulletin that tells you to update your BD-ROM firmware, don't bother. One, the problem was corrected with the QuickPlay update, and Two, HP never posted any firmware updates on their site. Three, you can't use generic firmware updates on an installed component - the update program normally won't let you as it senses it's not an OEM unit. The firmware is different. If you manage to flash BD-ROM firmware with a generic driver somehow, you'll disable it completely. 

PLAYING BD MOVIES ON AN EXTERNAL MONITOR DISPLAY

System Setup and Connections - If your system has an HDMI output, connect it to your external monitor. MAKE SURE  that your external display is set to sense an automatic HDMI connection, if it needs to be so set. Some do, others don't - it's purely model/brand specific. Keep in mind also that notebook and external display resolutions are independent of each other.

AUDIO SETUP 

Audio Redirection - HDMI audio does not automatically feed over the cable unless you redirect audio output throught it. Remember that the  BD player is your notebook, and it's audio output is its own speakers. To direct the audio to your external, you need to tell it to go over the HDMI cable. 

Click on Start - Control Panel - Sound. Select "Digital Output Device" or whichever icon has the HDMI on it. If there isn't an HDMI showing, it may be

listed as "Digital Output Device - SPDIF". Select that in its place (it doesn't matter if it says SPDIF - that's just on some of the older ITC drivers. It's the correct external audio setting). After selecting the proper output, click on the Set Default button, then close the window.

EXTERNAL SPEAKERS

If you've got an external monitor with a home theater setup, then leave it connected to your external monitor. The HDMI audio will be routed via your external's audio processor into your theater amp. 

NOTEBOOK DISPLAY AND EXTERNAL MONITOR SETUP

Open up your GPU interface (Right click on the desktop, then select your GPU's admin panel - for example, NVIDIA will show "NVIDIA Control Panel".

This is for NVIDIA GPU's only, but is similar to others in setup:

    Select Display - Multiple Displays.

    In Multiple Displays - On Select Display you would like to use, select your external monitor from the drop-down menu. If it isn't shown, 

    click on "My display is not shown on the list". This will force your notebook to scan for an external display. If it still doesn't sense the external, check the 

    HDMI connections, and make sure the unit is powered on. Try again. If it still doesn't see it, restart your system with the HDMI connected. It usually

    doesn't require that much though.

6. On the Select the Display you want Windows to use asPrimary, it is important that you SELECT YOUR EXTERNAL MONITOR. BD playback restrictions     prevent BD movies from being played on cloned display settings - if you select your notebook as the primary, and your external as a clone display, your

    BD movie will halt immediately after starting playback and give you an error message. This isn't an HP issue - it's purely a Blu-Ray issue. The reason is

    try and prevent piracy as much as possible. Most piracy operations require multiple monitors, hence the block.

7. Your Desktop display will switch to the external monitor.

If you're interested in keeping up with all things HDX related, then you should go and join the HDX-18 Owner's Lounge at NotebookReview.com. Most HDX owners are professionals of one type or another, and keep pretty good contact with each other there. 

Let me know if you still have any issues with your system. 

[marcnet]

Hi,

What is quickplay? i don't know what it is, and i can't find it. sry.

Marc