HP Support Forums
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01-10-2012 06:08 PM
Thanks for the update! I actually installed the latest catalyst, and later saw Windows had an update, so (like a naive fool) installed it - after reading your post I went back to AMD's site and downloaded their installer which detected my card and downloaded/installed it (again).
01-15-2012 05:37 PM
it seems like the problem here is software. If windows, AMD, AND HP all have updates, it seems one or more screw the whole process up. they need to get their crap together. I have the same problem - I have tons of lines that flicker. I don't want to use the workaround stated earlier- the "turn display off after xx minutes" disable. I would like all of the features I have to be available and work. this thing is only a month old for crying out loud.
So, do I install AMD updates to fix this or what????
01-15-2012 08:05 PM
It's been one month since I've seen any flickering on my screen I have a Pavilion DV6 6184ca. I do not use the power settings for the laptop monitor: Turn-off the monitor after x minutes or hours..Instead I used the screen saver and sleep mode. I works beautifully and there is no flicker or performance issues. In fact the computer seems to run smoother and faster. I own a software QA/QC company in Montreal and I can honestly tell you that software quality control is a difficult process that involves a lot of planned testing that usually takes hours. Processes also include regression analysis that involves finding bugs and then retesting the software after it's been "corrected" to find out if the corrective action that was implemented yielded positive results or caused other problems that also need to be addressed. A driver issue such as this that is so blatantly obvious is extremely upsetting to me because after so many people have reported this issue and HP has not done anything to solve it leaving it up to the users to come up with answers and fixes; Shame on HP! HP should be on top of this issue and correct the problems and issues and send out e-mails to all the owners of these laptops that a fix has been found. At some point when I have some time in the next week or two, I will personally call HP and try to contact someone with the authority to do something.
01-16-2012 03:11 PM
As I type this, my screen at the top is flickering. I have noticed this several times in the past few weeks.
I bought this amd a8, 6620 at local retailer like many others, during black friday. I have until next tuesday 1/24 to return and just came upon this forum today.
I see that this has been a major issue. I did download and install the latest drivers and AMD control engine but no luck. Even though price at $430 was a good deal for this, I will probably return because this is not something that I can put up with on a daily basis.
I wish there was a reliable fix for this.
01-16-2012 10:53 PM
Yes, I would return it also if there is no solution. If turning the monitor setting to never turn the monitor off works for you, then it is definately a driver issue, and I woud keep it, and just use the work around setting until the driver is fixed. However, have you been oin chat with an HP rep? They have solved a few of my woes, and are very easy to contact through the support assistant on your desktop. Also, are you sure you have the correct installation of the AMD drivers? I went to AMD's site for this HP laptop, and downloaded my own before the flickering got going. You might try going to AMD's site, look for the Catalyst software that fits you card or graphics chip, and install it, making sure Windows update doesn't update you to another/different driver whether it is AMD or not, always go to the source for this type of driver. Hate to see you lose out on what otherwise was a fantastic deal.
01-30-2012 10:34 PM - edited 01-31-2012 10:46 AM
Hey, i had the same problem with my dv6 which i brought 3 weeks ago.
I called and they told me to my power options to performance and i never saw those flickering lines again but that still does not help how bad the webcam is.
Edit: Nvm it still does it.
02-07-2012 05:13 PM - edited 02-07-2012 05:14 PM
my problem gets fixed if i close the screen, but thats annoying as it takes another minute for it to start back up. And when that happens, the biometric fingerprint scanner sometimes (usually 50% of the time the lid gets closed) stops working and HP Simplepass says it's not connected. So even if my screen doesnt act up, if it turns off or i shut it, the scanner doesnt start back up with the computer.
The software on these things are buggy. I hate bugs. The computer and in real life kind. FIX UR $HIT HP!
02-13-2012 09:57 PM
Yes so did mine for a while then it comes back...control the monitor using the power settings such as turning off the monitor after x minutes or hours and dimming. Use the screen saver setting under personalize settings instead.
03-03-2012 08:17 PM
I'm reporting that I'm having the flickering line issue on my laptop as well. This is the second time it has occured since i bought it on November 26, 2011. The first was just a few days ago. Running a HP Pavilion DV6-6117dx. Since purchase i have added a second 4GB stick of RAM to total 8GB. Both times it has occured while running on battery power. 1st time at about 30%, the 2nd at about 65%. The lines do not show up in a print screen picture. The lines overlap maximized windows and the same location across the desktop. Plugging into AC power the lines continue to flicker.
Plugging in an external monitor does stop the lines on the laptop screen. The flickering lines do appear on the external monitor very briefly about every 5 seconds. Disconnecting the external monitor causes the constant flickering lines to return to the laptop screen.
Most of my drivers are up to date. I'm getting AMD drivers from their website and all Laptop updates per the hp support assistant are installed except two related to UEFI bios updates. I'm only holding off those updates as the last computer that i created restore discs for would not restore the system after i had updated the bios.