I have a green line that is going across my screen and it wont go away

[VICKIMONIQUE]

I have never dropped my computer and it was recently purchased in March. I have a green line that keeps staying on my screen and I don't know how it got there and I am trying to get it off. It effects all my screens.

[aansi]

u need 2 contact Hp Customer care they need 2 fix it. because your product is under warranty

[Dragon-Fur]

Hi VickiMonique,

Aansi is right - you can all this in to HP.  This may well be hardware.  You don't have to drop a notebook for it to have display issues.  They can last for years - or go sideways all of the sudden.  It is the nature of hardware that it is like that.  Best to get it fixed now while the unit is covered by warranty rather than later...

Below is a document about display screens and what you can do on your own to try and fix the issue.  It is just possible that it is a software problem and can be resolved by updating your drivers and / or your computer's BIOS.  The document will tell you about that option.

Common Issues with Notebook Displays

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To get to your computer''s personal webpage, start at

Support and Drivers

Enter your computer's information, your Operating system...Click Next - scroll down..

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If you do need to Call HP, here are some links to help.  First the link to help you find the information you'll need when you call them, then the phone numbers to use to contact your local HP tech center.

Locate the Notebook Product Number

Contact HP - Worldwide

Contact HP - USA

Good Luck!

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