I have just a HP check on my laptop and it come up with failure ID Q4PAWW-404671-XD00RA-A0LC03

[frances501]

Note book

Hp G6000, windows vista 32bit

product number KH948EA#ABU

There is a webcam in the lid of the note book which webcam , skype windows messenger cannot connect to, keep coming up with message " no device connected"

Please help

[Danjen · Accepted solution]

Can you see the device in device manager? Is there a yellow ! next to it or a red triangle? There is a chance you have a loose connection in the screen where the camera attaches to a circuit board.

[frances501]

hello

No i have checked the device manager and tried updating from there and webcam is not showing atall

[Danjen]

Try a hard reset and if that doesn't work, I am thinking the camera connection may have worked itself loose from the circuit board.  All that is under the plastic frame of the screen.

http://h10010.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&docname=c01684768&product=1132551

[frances501]

Hi

I have done the hard reset and the webcam is still not showing, if there is a loose connection i will need some one to check this for me....... or is this something easy that i can do?

many thanks

[Danjen]

Your actual number for your notebook is HP G6065EA Notebook PC. 

Take a look at this place for replacement screens and it will show you the general method for removing the plastic cover this is where the camera, microphone, power inverter and the screen of course is located and how to access it. If you ever need to replace your screen, this is a good place to do it.

http://www.laptopscreen.com/English/model/HP-Compaq/HP~G6065EA/

[frances501]

many thanks, that was very useful website, i will try this