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04-29-2012 08:01 AM
I have a HP Pavilion g7 laptop, working on Windows 7. I was in MS Word earlier and kept getting a message that I was holding down the CTRL key which I wasn't. I couldn't save my document because of this error message, I logged out, and tried to re-start but the issue still remains. Now when I go to Internet Explorer, all that displays on my screen is the bing search field. The address bar for internet explorer is hidden until I bring my curser to the top of the screen so I can "X" out of it. I don't know why this is happening either, but I suspect it's all related because this wasn't happening before the MS Word issue. Thank you in advance for any advice you can give me.
04-29-2012 08:48 AM
Please find the steps given below might be helpful to resolve your issue.
1) Try a Hard Reset as follows.
Remove any devices connected to the notebook. Shut down the notebook, unplug the AC Adapter and then remove the battery. Hold down the Power button for 30 seconds. Re-insert the battery, plug in the AC Adapter and start the notebook - check if the speakers are now working.
2) Go to device manager and uninstall the driver and restart and unit will install the driver automatically.
3) Try doing System restore to the date when the unit was working fine.
4) Try to update the driver from hp.com website for Audio & Bios.
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