Mobile Intel 965 Express Chipset Family Video Driver Error [ Edited ]

[Nikkosyia]

I get this Mobile Intel 965 Express Chipset Family Video Driver Error (sp38897.exe from http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=2093&lc=en&dlc=en&cc=us&lang=en&product=3647212 ) For my HP Pavilion dv9743cl Entertainment Notebook, from the proper location upon the HP website, and when I run the exe, it says "This computer does not meet the minimum requirements for installing the software. - Setup will exit."

I would like to know what is going on?

I would contact HP through Live Chat Online Suppoert, but their weblink is screwed up--

We're sorry, but an unexpected error has occurred.
The error has been logged and will be examined for further review.

2009-02-15 06:41:46Z Error on 15.201.8.164: Unhandled exception caught: Error Message: Input string was not in a correct format.
 Error Occurred On: /ChatEntry/Chat.aspx
 ExceptionType: System.FormatException
 Stack Trace:
   at System.Number.StringToNumber(String str, NumberStyles options, NumberBuffer& number, NumberFormatInfo info, Boolean parseDecimal)
   at System.Number.ParseInt32(String s, NumberStyles style, NumberFormatInfo info)
   at System.Convert.ToInt32(String value)
   at ChatEntry.Chat.IsSupportedBrowser() in C:\ASTRO\Chat\Integration\inetpub\wwwroot\chat\Chat.aspx.vb:line 346
   at ChatEntry.Chat.Page_Load(Object sender, EventArgs e) in C:\ASTRO\Chat\Integration\inetpub\wwwroot\chat\Chat.aspx.vb:line 163
   at System.Web.UI.Control.OnLoad(EventArgs e)
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

And has been like that for about a week now.

My originale problem was my Graphics Card was messing up, crashing my laptop, HP tells me to restore back to my system default at which it was sent to me, and that didn't help at all, and I isntall what they tell me to install, and nothing has worked since, and has only made problems worse.

Any assistance to help attempt to recover this notebook would greatly be appreciated...

I can't contact them by Email, cause I don't have the paperwork anymore, and I'm to busy during the day hours to call HP.

Message Edited by Nikkosyia on 02-14-2009 11:15 PM

Message Edited by Nikkosyia on 02-14-2009 11:16 PM

[erico]

Try this Intel URL. You didn't state what OS you have installed.