Pavilion g7 - shame on you, HP

[sunfromhere]

The story is known, been retold on this forum on multiple occasions.

Switchable graphics don't work. HP still hasn't issued a BIOS upgrade to allow manual switching.

A graphics card is present (in theory), but we cannot use it.

And it's been going on for months.

Some series have gotten the BIOS upgrades to allow manual switch, when can we expect the same for g7?

Do I need to start spaming and flooding this forum and support? Or would the best course of action be to smash this laptop and start saving money for something which will allow me to use the specified graphics card, the same card which was the reason I chose this laptop?

The most recent BIOS upgrade, the one from March, still ignores this situation. Great work!

Signed: a very angry customer.

[uppal86]

I have similar feelings. I have recently purchased Pavilion DV4-3118TX with switchable graphics but it doesn't work with OpenGL based applications. Posted a question here but no one bothered to reply. It is really frustrating specially when we know that they already have a solution but they are providing it only to selected models and just ignoring the rest of the costumers.

[sunfromhere]

Hello HP, any news here?

[sunfromhere]

Hello HP,

a couple of days have passed and I'm starting to think you forgot about us Pavilion g7 users. I even sent a message to the CEO, who deeply regrets the issues I'm having, but cannot do anything about it.

I do realize that it isn't really HP CEO answering me, and I do realize that HP CEO probably isn't a computer hardware specialist, but I still think that there is someone working in HP that could fix this issue.

I also realize that HP measures it's proffits in billions, but HP must understand that a big number of it's customers measure their proffits in hundreds and thousands (I'm talking about a pay-check here). HP must also realize that without it's hundred&thousand dollar customers, it wouldn't be making billions. And if HP decides that it is good business practice to alienate it's customers by a) misleading b) not fixing the issues, it will soon find itself in a deep pile of .... .

Conclusion: no, it's not the recession, it's your behaviour.

In 3 months my computer is going to be a year old machine, by technology standards - old. And I still cannot use it the way I want to. I wasted one month salary on this laptop, but you lost me as a future customer plus all the people I'm gonna advise against buying an HP anything.

Signed: a customer that wants a BIOS switch for the switchable graphics that doesn't work

[sunfromhere]

One more thing, HP: If you do not deliver your laptop model with MS Windows 7 64bit then please...

- do not make those models require MS Windows 7 64bit for updates -

Or am I asking too much now from people who cannot deliver a laptop with switchable graphics that switches=

[sunfromhere]

Hello HP,

it says on the Forums it's Expert Day.

Any Expert opinion on my issue?

You see, today I tried playing this rather low-resource game (www.familyfarmgame.com) and guess what? It's sluggish and lags. One would think a laptop that was advertized as having AMD Radeon HD 6470M would be able to run this game without lags.

[sunfromhere]

Another day gone by, the issue remains...

[sunfromhere]

Hello hp,

I would like to report that I'm a level 2 angry customer now.

Level 1: spams the forums.

Level 2: starts blogging about it.

So, here it is: http://hp-pavilion-g7.blogspot.com/

Any news on fixing this issue yet? Or will I gain enough experience points to become a level 3 angry customer?

[gmarco]

Hi, i have just registered to be also declared as a dissatisfied customer who own a Hp pavilion g7 notebook . So in addition to the above mentioned problems that still not exist support to enable FIXED switchable graphics in BIOS, also wanted to mention that to the latest BIOS that I use (f.63 from 2012-04-16) there is no option to enable quickweb (or Instant-On option that is suggested in some other topics about quickweb). When hit f5 on boot i only get a Quickweb Splash screen frozen. Yes i have latest Microsoft .NET Framework 4 and EFI Partition (FAT32) with a partition named HP_Tools...but still doesnt work...

I hope these two suggestions will be resolved soon in a future BIOS and software release.

[BBorg]

I agree.  I bought a G7-1117cl and have been underwhelmed.

One trick I found for switching the display is the Win+P {projector) hotkey.  I use it when I have my HDTV attached.

This should open a menu with the options: Computer Only, Duplicate, Extend, and Projector Only.  I don't know what criteria it uses to decide which one is the projector.  Usually on mine, the "projector" is actually the computer and the "computer" is the TV.