TO ALL 7690m XT LAPTOP USERS - PLEASE POST TO SHOW HP WE WANT A REPLACEMENT OR REFUND [ Edited ]

[CJacksonLASD]

Hello,  I am starting this thread to show HP that we HP customers did not spend $1000+ for a giant paper weight.  I purchased my HP Dv7t on Feb 6, contacted HP by Feb 9 to complain of graphics issues.  I was told that there is nothing HP can do till a newer graphics driver came out (which never came as we were promised).  I purchased this computer for one reason; to play games.  In the past 3 months it has been collecting dust, while I use my older laptop to play games on the lowest possible setting waiting impatiently for the new updates.

The issue is HP's most recent Dv7t Quad laptops were being sold with a 7690mXT graphics card which is known as a gaming card.  HP also markets it as a gaming PC.  Yet I am unable to play Star wars the old republic, Mass Effect 3, and Battlefield 3.  The games just crash.  HP told us back in Feb that in a month a newer driver would come out, never did.  Other issues are over heating, GPU throttling down fps on movies and games, and random crashes.

I read on formus today that HP achnowledges this issue and is now only replacing your Dv7t with their brand new option with the Nvidia GPU if you purchased your laptop within 21 days.  I feel as a loyal HP customer, with a faulty $1300 laptop withing its warranty, only purchased less then 3 months ago, reporting issues 3 days after receiving it, the fact HP cant solve their issues, deceived in purchasing a faulty laptop design, advertised as a gaming laptop, the fact I have helped more HP Customers on their forums then their own tech support, that we and I deserve a refund, or a replacement, so we may finally utilize our computers.  I have owned 5 computers in my life, never had an issue like this before, so [legal discussion:removed] they better do the RIGHT THING and give us our replacements. 

Please post your issues so HP can see we were tricked into purchasing a faulty computer.

Thanks.

[D3forfun]

My dv7t-6c00 has a gaphic crad driver issue.  The framrate drops suddenly in games, and when I unplug my laptop, the screen will blink, CCC stops working at the same time.    Face this fact, HP, you are selling a defective product to cunsumers and take no responsibility for it at all.    

[Cameron6472]

My HP Envy 15 (15t-3000) has issue after issue after issue. I bought this laptop instead of a Lenovo U300s because I thought I was getting a much better laptop for a similar price. Without a working GPU, it is essentially a U300s at twice the thickness and +200 dollars. Playing games for an extended period of time is impossible with this laptop. At random, a game's framerate will suddenly drop until it hits 1 or less. Simultaneously, the audio gets crackly and garbled. This laptop was my high school graduation present. Coming from a lower to middle class family, I wanted to get a 'premium' laptop that I'd be happy with for 3-5 years. I was happy with it for 3-5 days.

[Cameron6472]

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CJacksonLASD wrote:

Hello,  I am starting this thread to show HP that we HP customers did not spend $1000+ for a giant paper weight.  I purchased my HP Dv7t on Feb 6, contacted HP by Feb 9 to complain of graphics issues.  I was told that there is nothing HP can do till a newer graphics driver came out (which never came as we were promised).  I purchased this computer for one reason; to play games.  In the past 3 months it has been collecting dust, while I use my older laptop to play games on the lowest possible setting waiting impatiently for the new updates.

The issue is HP's most recent Dv7t Quad laptops were being sold with a 7690mXT graphics card which is known as a gaming card.  HP also markets it as a gaming PC.  Yet I am unable to play Star wars the old republic, Mass Effect 3, and Battlefield 3.  The games just crash.  HP told us back in Feb that in a month a newer driver would come out, never did.  Other issues are over heating, GPU throttling down fps on movies and games, and random crashes.

I read on formus today that HP achnowledges this issue and is now only replacing your Dv7t with their brand new option with the Nvidia GPU if you purchased your laptop within 21 days.  I feel as a loyal HP customer, with a faulty $1300 laptop withing its warranty, only purchased less then 3 months ago, reporting issues 3 days after receiving it, the fact HP cant solve their issues, deceived in purchasing a faulty laptop design, advertised as a gaming laptop, the fact I have helped more HP Customers on their forums then their own tech support, that we and I deserve a refund, or a replacement, so we may finally utilize our computers.  I have owned 5 computers in my life, never had an issue like this before, so before I sue which I have an attorney allready researching case law for me, that they better do the RIGHT THING and give us our replacements. 

Please post your issues so HP can see we were tricked into purchasing a faulty computer.

Thanks.

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I think you should modify the title. It isn't just 7690m XT users that are affected. The 7690m GPU has the same issues

[MikeWash]

I have 7690m xt with my DV7T Quad Edition. I have been screwed over by the horrendous service with these drivers. I payed for a 7690m xt not a 6770 HD that came out over a YEAR ago. HP PLEASE FIX THIS ISSUE OR GIVE US A REFUND OR ALLOW US TO EXCHANGE COMPUTERS! THIS PROBLEM PERSISTS WITH EVERYONE THAT OWNS A 7690M WHETHER THEY HAVE REALIZED IT OR NOT. DON'T ACT LIKE YOU HAVEN'T HEARD OUR COMPLAINTS, BECAUSE YOU HAVE!

[MikeWash]

Jackson, you may want to repost the link on the other forum to make sure everyone knows about this forum. Thanks a lot. We have to raise awareness on this issue.

[VENOMs7000]

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MikeWash wrote:

Jackson, you may want to repost the link on the other forum to make sure everyone knows about this forum. Thanks a lot. We have to raise awareness on this issue.

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Listen guys I have been on this forum for over 3months and I'm one of the first to nofice this problem and write about it.

I have tried
1-to contact ATI forum for help: and all I got was much mocking and troling (from their main admin) who told me basicaly that Im crazy for complaining.

 2- notebook & laptop forums...  no one had any good solutions

Is there a some sort of petition online that everyone can sign to force HP to recal this pice of shajt models?

One thing is certain:
we have a pretty comon & unanimous problem with our laptops and HP is playing dumb saying "this is the first time we heard such things"

What we realy think we can achive and HOW??
(serously I was more happier with my Thosiba single GPU laptop from 4 years)

p.s - ironicaly I am writting this on the very thing I'm trying to destroy

 

[VENOMs7000]

Also I would be more glad to raise attention to HP rather than other potential customers.
It may seem selfish but it actually isn't

You see if we focus more on trying to reach out to HP we can make them recall the model ... (that way we get replacements and people will be prevented from buying them )

[VENOMs7000]

KUDOS THE FIRST MESSAGE ON THE FORUM TO MAKE IT MORE VISIBLE FOR THE HP DOUCHES

[MikeWash]

TRY TO RAISE THE AWARENESS ON YOUTUBE!