TO ALL 7690m XT LAPTOP USERS - PLEASE POST TO SHOW HP WE WANT A REPLACEMENT OR REFUND

[death_relic0]

+1

[XSILMARILSX]

I just want drivers for my GPU 7690m XT NOW!!!!!!!!

[Faizanaliahmad]

yes .. i am also having 6c19tx ... we need a new proper compatible and max performance driver for 7690m xt

[Beric]

Yeah I would like to use max potencial of my HP laptop

[RyanAllison1]

I am an owner of a dv7t with 7690m xt, very upset about the horrible performance of the computer, being unable to play games. HP costumer service department will do nothing for you. They have no pride in their company, nor do they have any honor or integrity to help their consumers with legitimate issues. Well today I filed a complaint with the BBB (Better Business Bureau). Hopefully that does something. Shame on you HP.

[kaldurkall]

I will be returning this 3 month old laptop for a full refund because of this driver mess...this is rediculous, harldy any games work well and when they do they crash after less than 5 minutes....this is pathetic.  Drivers from 2011 just wont cut it...

[shawn_max]

Yeah agree with you guys. We desrve the proper driver immediately because all of our laptops are >=1000$ . And we don't give a **bleep** on new graphics driver needs time to release....we want HP to announce us precisely on this 7690m xt driver issue about what they've done and what are they doing. Since they are silent , we will raise our voice saying  WE WANT A REPLACEMENT OR REFUND

[mikepolite]

This forum takes the world off my shoulder i thought it was just me having problems hp tech support promised me driver but none arrived i was saddened and let down and severly shocked that such a big company would even resort to such a small time completely childish and morally disscusting tactic if hp doesnt give us what we deserve then i will never ever EVER buy from them again and {Content Removed: legal discussion} for this if they refuse to give me what i paid for NO company has the right to do this to anyone no matter how big they think they are i am having  the exact same problems as everyone else on this forum this is no coicidence we all need to go beyond this for that hp will probrably ignore and attempt to shut down we need to expand to yahoo facebook let the world be aware of this companys fruad a foul nature if we really want to catch hps attention it what needs to be done i this cant be accomplished with just one person we all have to push as hard as we can or it wont work this is america and we are americans hp does not have the right to do this to use i will not allow them to get away this 

[OwenMeany]

Kudos to all the gamers and other notebook savvy users for their posts about the 7690M and 7690M XT. In February, I purchased a dvt6 i7 quad core with 2 gb of Radeon 7690 m XT. I chose this notebook after reading about it on various forums where gamers mostly post. Not knowing much about computers it seemed the gamers knew a lot. I wanted a really nice laptop. with good graphics. I love visual arts and product design. I was thrilled to order this notebook and was assured by the HP sales staff that I was making a wonderful choice with the dvt6.. I got the 7200 hybrid drive and the 1080p display and looked forward to fast performance and visual wow. Because of the cost, over $1000, it was important to me the notebook stay in stride with future technical advancements for  the next two to three years., at least.

I felt aggrieved when HP walked away leaving me alone with the 7690M XT. During the 21day return policy I hammered at testing the components. Lacking many computer skills,little did I know I had been I thrown into a radeon/ intel marriage, dysfunctional. at its quad core. Intuitively something about how the graphics worked seemed off. Calling tech support confused me more. Tech after tech told me I did not have an intel display adapter. I did not have switchable graphics. "Your order form only lists the Radeon card.!." I went back and forth with different techs with different takes. I imagined the techs were right , despite tne fact the device manager had two adapters, the order form trumped all.. One night I had this dream.

Intel: " Honey, call the driver we need to take Crysis to school."

Radeon: "Yes dear, but the AMD agency fails to update his license.".

Intel: "That's it, I will take Crysis since all you do is look good and make promises you pretend to keep." "Why didnt you call for a new driver?"

Radeon: "Call? When? All you do is takeover and run everything?" (Radeon huffs,turns red,and leaves.)

Inel: " Oh,not another black out, I am leaving you for Nvidia !"

.

I know very little about how a computer works I made repeated calls to tech support and was led down one dark alley after another. I have spent twenty+ collective hours with support. Reputably, I was told that I did not have an intel display adapter or switchable graphics: only the AMD 7690M XT. Last week my HP case manager mailed me an email with downloads to fix my graphics with updates from July 2011. Strange. I will have to investigate these updates as it seems I already have more current updates. The case manger insisted I do the downloads to see if my games play. The only other alternative he offered was to send my laptop in for repairs. I emphatically told him there were no repairs for the graphic problems because HP does not have a proper driver for the 7690M XT.

[Legal Discussion Removed per Community Guidelines]

[fisherman67]

i have a dv6-6c47cl that crashs just playing video clips and movies, let alone games. i have the 7690m xt graphics card too