TO ALL 7690m XT LAPTOP USERS - PLEASE POST TO SHOW HP WE WANT A REPLACEMENT OR REFUND

[EKMusician]

It is not an official Radeon card, at that point there is not much to disciss. You dont put a Radeon sticker on a computer and claim it to be an official product. Not suppurted by Radeon = not a Radeon card. This is very misleading and poor business strategy. The consumer sees Radeon thinking it is a Radeon, at no point is the consumer given an indication that this is licensed product, substandard and in fact third party card.

In any case, I will simply not buy a HP product since I put trust on certain logos. I have owned ATI and HP for a long time. There are options and have no problem buying Nvidia and Asus.

[SadNerd]

I wish I had any optioins to buy.  HP is now comfily sitting on all my money for their profits (oh but I could always buy a NEW LAPTOP THREE MONTHS AFTER I JUST BOUGHT A NEW LAPTOP AND SPENT TWO OF THEM HAGGLING WITH HP TECH/CUSTOMER SUPPORT/CASE MANAGERS...) to give them more money because they decided to finally change to an Nvidia model GPU that actually is supported by the manufacturer!  

But hey that's what I deserve for zomgawth!, buying the HP laptop!  Now I should be nice and snug with my....... useless brick that wouldn't even run Diablo 2 because it has no OpenGL on a DEDICATED CARD option that had cost 200$ ....... ain't life just so *just*? You know, like this concept - I believe it's known as "justice"....

[miker107]

I purchased an Envy 17 3D about 6 months ago. Ever since then I've been afraid to install any new games with all the problems others are having. What a shame. I spent about 1400 dollars for this PC and no driver support for graphics card? I do have an old game installed, (the original Ghost Recon game) and it plays well, but I refuse to install anything new until this issue is resolved.
I see in other threads and forums that people are figuring out workarounds and installing unofficial or mod drivers and such, but that to me is unacceptable, especially after spending the amount of money we do on these laptops.

[Slimrock]

I can play some games too but I went into bios and shut off switchable graphics. I cant get new drivers to load because as we all know HP sold us a subpar non-standard card stamped as something else. That said in WoT's I get over 50 fps where I was getting 10-20. Just saying that in case it helps anyone else. I will post if I ever see a driver that works for us. Also wanted to give kudos to Mike107, Ghost Recon, loved that game and played hundreds of hours of it with my friends online. A friend of mine from Sweden was one of the head guys that worked on Ghost Recon Advanced Warrior. He got our input and did some cool things like making the entire campaign coop. While it was pretty good, it never got as good as the original.

[miker107]

That's interesting Slimrock, Ghost Recon is one of my favorite older games that I still like to play from time to time. I've never played games online. Up until recently I've always had a dial up connection if you can believe it. LOL I'm looking forward to the latest one, Future Soldier.

Well, I'm not around my PC at the moment, but if memory serves me, I can uncheck switchable graphics in the CCC so that I can use only the 7690m XT.

[DruFaith]

I do not have an XT 7690M notebook........but I did just buy the Envy 17-t 3200 (non 3-D) I can tell you that there are problems with the switchable graphics AMD/Intel on that model as well as with the 3-D version.
I am in the 21 day return period.....and I am tellin' you that this thread is scarin' me !!!!!!!

[SadNerd]

Return it NOW.  While you're at it DEMAND an exchange/refund.

Don't let the monster shaft you like it has shafted us all...

[HOODY]

Yup have been in several FonCon’s on this issue, there are numerious complaints on their support forum too.

Here is the last contact with HP support I had today, I managed to get the case “escalated” (smirks) to the next level, but who knows where that is probably the next desk over. If you want you can use this info and add your 2 cents, reference my case number, that should save you the time explaining it yourself. Have no idea just how far this will have to go before it ends up solved. I gave them my solutions.
==========================================================
Your case number is: 7502470992

Thank you,

Amy A. Case Manager
HP US TCO Escalations Team
Tel: 1-877-917-4380 ext. 08.

[HOODY]

for what its worth, here is a link to AMD support. Its all I found to try and send them some sort of complaint on their piss poor support for their brand name cards (radeon) that makers like HP like to stick their brand name stickers on laptops. I sent a long rant to them just now, as I have HP, it would be magic to see anything positive from these giants, but with enough noise they may notice.

Here is the link for anybody that feels like “ranting”

http://emailcustomercare.amd.com/

All I asked is these 2 talk to each other and either HP start picking up each new AMD update and make it useable to their users, Or AMD start supporting their damned cards and make the new drivers useable for these damned moble/switchable graphics cards,like this bastardized 7690M XT.

btw I thought this 7690M XT had a 900mhz core? mine shows 800.

[SadNerd]

Oh don't you know -the clock speed only works "increased" with the entirely defective, and malfunctional drivers supplied by HP. Otherwise it's just a bland stockc 6700M that we paid 200$ for in the drop down menu for 2 gigs of ram that card can't even access/use

But it can sure run internet explorer beautifully! *eyeroll*