Unable to Access Windows Update HP Pavilion dm4 Windows 7 64-bit

[Juniperberry72]

My setting for Windows Update has always been - automatic.  When I realized that Update had done nothing since April, I attempted a manual update and repeatedly get the message: " Windows Update cannot currently check for updates because the service is not running.  You may need to restart your computer",  I have restarted, tried MS "FixIt" - no change.   HP Pavilion dm4 window 7 64 bit

[Paul_Tikkanen]

Hi:

Please see the last person's post at the link below.

http://h30434.www3.hp.com/t5/Desktop-Operating-Systems/Windows-Update-Security-KB2660649-failed-to-d...

Perhaps what he did will also work for you.

Paul

[Juniperberry72 · Accepted solution]

Paul - the link was not one I wanted to try. I did find this fix on MS Answer Forum:

Go into Control Panel >> click on Windows Update item

Click on Change settings (at top left)

under Important updates, click on the down-arrow pull-down

Click on Never check for updates

press OK

Close the Control Panel window

Then Logoff and restart Windows fresh.

When ready, go back into Control Panel >> click on Windows Update item

Click on Change settings (at top left)

under Important updates, click on the down-arrow pull-down

Now make the selection that you need for automatic updates

press OK when done

Close the Control Panel window

Next, do a fresh visit to Windows Update.

If you have already tried fixes that did not work, the above may at least get you to a better point,' but with update errors' then you can do a system restore.  I did mine back to the last 'system auto restore' point which was 5/31/12. 

This worked for me and I spent 2.5 hours installing all the missed updates.  My computer is working better than when new!

[Paul_Tikkanen]

Hi:

Glad you got it to work.

Kudos to you for finding the solution.

Regards,

Paul