envy 15 red/orange issue

[htx129]

hi everybody,i am a chinese user and i just received my new envy 15-3040nr. i found out that my display can not show pure red color.and i also foud  out that a lot of envy15 owners had the same problem.now i wanna ask 2 questions,please the authoritative hp engineers answer me:1.is the red/orange issue a software or hard ware problem?can it be fixed? 2.if it is a hardware issue,is there a posibility to change the display?i mean to buy a new IPS display and exchange it.

[jPace]

From other posts:

HP My Display will help improve the color orientation that you see on the display panel. If you have any question or concern after changing the display mode in HP My Display, contact HP service or support for further assistance. Download HP My Display here: http://ftp.hp.com/pub/softpaq/sp56501-57000/sp56745.exe

[jPace]

HP My Display will help improve the color orientation that you see on the display panel. If you have any question or concern after changing the display mode in HP My Display, contact HP service or support for further assistance. Download HP My Display here: http://ftp.hp.com/pub/softpaq/sp56501-57000/sp56745.exe

[htx129]

thanks

[HippyProducts]

HP My display is currently offline. Also read this article this is not a software issue: http://protogtech.com/laptops/the-problem-with-red-on-hps-envy-15/

---

[Sanchertx]

Hello the uitlity is onliine - Please download and set to "Photo" mode. The utility will allow you to adjust the colors to your preference.

regards,