hp dv9500 screen problem

[mommaK]

Good for you that you are a professional.  Congrats on your honors.  I am not sure why you would take your frustration out on me?  I am an RN, I know bodies, not computers.  I was just curious how many 'professional's' may be out there who have the knowledge to diagnose the issue.  Not intended to decredit anyone.  I totally thought my pc had the same issues as you until I sent it in for repairs.  I feel I got an ok deal.  It only cost me $162, that included tax, for the extended waranty and they processed the repair for free.  Just posting what I found out with my computer, from HP, thinking maybe it would help someone. 

As for my monitor, I am looking at a brand new monitor and my laptop is working.  So, I assume they would not replace the monitor if it were not bad?  I did buy this ventilation device that sits under my laptop as it did seem to run a bit hot.  Hopefully, that will help keep my computer running. 

As for my computer possibly going out in the future, maybe  But, at least now I have another 1 year waranty.  It is a shame that HP seems to be pushing this issue aside.  Now, I will be looking at Dell in the future.  I don't know who else to go with?  Maybe the 'professionals' can chime in on that one? 

Good luck.  Hope I am not back here in a few months! 

[trinny2812]

So do I believe me!  Most of the people who sent their systems in for 'repair' had them fail only months later.  I do hope yours was just the monitor, I know mine isn't.  I don't think it's so much taking frustration out on you, but in that it seemed you had been suckered by hp into paying for a repair that should have been free (had it been the nVidia defect).  I merely felt that you were implying incompetence on our part, this is a well documented issue with all 8600M GS cards being affected - admitted by nVidia themselves, but ignored by hp.  You don't actually need to be a professional to determine whether it is a gpu issue in actual fact, just hook the system up to an external monitor, if it works fab, it's possibly your monitor, however, if it doesn't it's the chip.

Sorry if it seemed I was taking my frustration out on you, I wasn't, I've just spent a week trying to get somewhere with hp to no avail, (I refuse to pay for a manufacturing defect), hours spent looking for fixes ... I'm going to take a blowtorch to the gpu later ... lets face it, hp won't do anything and the laptop is a worthless piece of junk already, might as well get some satisfaction in frying it properly! :-)

And as for who to go with next, I for one don't know, Dell at least dealt with it properly so they didn't lose their customer trust, but then the system that is equivalent to mine is known for extreme heat, so maybe not .... Sony have a no lemon policy, so that looks ok ... who knows!

[mommaK]

What you must remember is I have been just as frustrated as you!  Have you read my other posts?  Probably not because you, like all of us, are spending time trying to get a resolution.  I assumed, since my computer seemed to have all of the same 'symptoms', that it must be the NVIDIA chip, considering it is a known problem.  I was wrong.  All that means is that now I know my laptop is basically ticking waiting to go out.  Hopefully this venitilation device I bought will help. 

Remember, these posts are to help each other!  I don't work for HP.  I was out of my pc for over a month.  Take it easy, we are all in the same boat.  It's called the Titanic!  The boats going down and a few are surviving, but look how many aren't! 

[trinny2812]

I know and it shouldn't be this way.  And no I haven't read all your posts I'm afraid, this forum is huge and I'm already dedicating over 12 hours a day to this.

The best thing you can do, and it's how I kept my system going for so long, is only turn it off when absolutely necessary ... I kept mine on pretty much all the time and only rebooted if an issue arose or there was an update that required it ... it is the heat cycling that causes the failure ... I think it only last for so many before the gpu to the ball grid array soldering cracks.  I have also used a heat pad since the first moment I turned it on ... my last system had a pentium 4 processor in it that ran so hot it physically burned my leg, so I had one already and as I always use it on my lap it made sense to ensure that there was adequate ventilation. 

It also may be that you did have the same issue and it burned the monitor as the cable runs directly over the heatsink/fan assembly.  My system boots beautifully, but all I have is a horizontal white area in the upper portion that gradually changes to a horizontal white bar below the initial area which eventually almost completely fades to a black screen ... it's a classic symptom.

Oh well as I said, I do apologise if you felt it was personal, it wasn't.

[mommaK]

All I had was about 1/4 of the top of the screen that was viewable.  One night it worked.  I powered it down and back up the next day, then the problem was there.  I did not drop it or anything.  I am always very careful with my laptop.  My kids are forbidden from touching it!  Your explanation makes sense.  Like I said, I know bodies, not computers:-)  I could tell you, in detail, how the reproductive system works, but not the computer.  LOL 

Sure, it could have been the chip that burned out the monitor.  Who knows.  I don't know everything they did while they had it.  All I know is what is on the repair notice.  It says the display/lcd was replaced.  And, I could tell it was a brand new monitor cause it looked well, new.  You know what I mean. 

No problem. I totally understand.  As I said in my other reply, it's not only the computers that are running hot here, so are the users! This whole thing made me feel taken advantage of.  So, I totally know where you are coming from!  It must be even more frustrating from your perspective since you KNOW what you are talking about.  You KNOW exactly what the problem is.  That's how I feel when I go to the doctor and they don't listen.  I "get it". 

[magicianh]

Still waiting for mine to fry for the third time, dare I say it's been runnning well since the last repair, BUT I must find a way to fry it before the 3 months are up for the free £1000 laptop replacement! (That has reliable GPU)

I'm running 26" LCD TV, & the 17" widescreen on it (DV9543CL), so far so good (or bad), though the fan is spinning like a mofo most of the time, what's this about leaving it on makes the GPU last longer, so if I want to fry it, would you suggest rebooting it like 10 times a day?

Cheers,

Dan.

PS. Trinny- don't give up, keep trying the complaints line and work through the steps that 'Nvidia-Defect' and '<text deleted> suggest.

Message Edited by magicianh on 08-05-2009 05:57 PM

Message Edited by magicianh on 08-05-2009 06:00 PM

Message Edited by WendyM on 08-06-2009 07:44 AM

[mommaK]

week trying to get somewhere with hp to no avail, (I refuse to pay for a manufacturing defect), hours spent looking for fixes ... I'm going to take a blowtorch to the gpu later ... lets face it, hp won't do anything and the laptop is a worthless piece of junk already, might as well get some satisfaction in frying it properly! :-)

Well, it may make you feel better about things!  LOL 

[trinny2812]

---

magicianh wrote:

Still waiting for mine to fry for the third time, dare I say it's been runnning well since the last repair, BUT I must find a way to fry it before the 3 months are up for the free £1000 laptop replacement! (That has reliable GPU)

I'm running 26" LCD TV, & the 17" widescreen on it (DV9543CL), so far so good (or bad), though the fan is spinning like a mofo most of the time, what's this about leaving it on makes the GPU last longer, so if I want to fry it, would you suggest rebooting it like 10 times a day?

Cheers,

Dan.

PS. Trinny- don't give up, keep trying the complaints line and work through the steps that 'Nvidia-Defect' and '<text deleted> suggest.

Message Edited by magicianh on 08-05-2009 05:57 PM

Message Edited by magicianh on 08-05-2009 06:00 PM

Message Edited by WendyM on 08-06-2009 07:44 AM

---

Dan,

Yes, the heat cycling at boot has a seriously detremental effect, there's only so many boot-ups that it can handle before it fries .. that's why mine lasted so long, I hardly ever reboot.  It would be interesting to know if the gpu has any thermal compound on it now, after the repairs, don't go and look as that will give them an excuse to not do anything in the future ...

As far as complaining is concerned, I have been emailing mark hurd daily but as he is probably innundated with complaints I don't expect to hear from him. hp are losing too much money to do anything now so today is the day I fry the gpu ... I will update if it works, and let's face it, I won't be any worse off than I am already.  Oh and mentioning <text deleted> (you know who I mean!) will get you banned, and flamed for not being supportive of the hp forums ... some of these people seriously suck!!! 

Oh well it's a beautiful day for torching gpus .... watch this space!

Trinny.

[SolveMyMaze]

Its a sorry state of affiars that all of us are being treated like this. They really do need to get their finger out and recall them all now. Thankfully since April when I got my laptop back, its been problem free. Although how much longer this will last wiht me playing games is a different story.

Having ssaid that, the idle temp for my GPU is 48 C just now. This is due to the fact that I have the door to the balcony opened so that the wind is keepng it cool. HP have came up with a brilliatn product here, you need to use it in a windy environment and it will work fine.

For a while.

[FabNMun]

It's not very brilliant if we have to do things to prevent failure of a component that's faulty anyway

Before my system went berserk the idle on it was 50c, most of the time it was always around 55c. Even under ideal conditions the gpu failed as soon as I loaded up friggin Chess Titans! I can't even play a minimally graphical game like that!

I started my system in safe mode and uninstalled the nvidia driver and now it just has a generic VGA driver and I've set Windows Update to hide the driver it has from the list of available updates. It's fine now, but I have to bypass the graphics altogether. Vista loads up and I can still do B A S I C stuff.

Lesson learned: careful buying gaming laptops...