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01-20-2010 10:35 AM
DV9700ea w/8400GS, the first and last personal HP product I buy or recommend - I am a technical IT professional/buyer. 18 months after purchase, laptop refuses to turn on, just three blinks from the blue power LED. Decided to send to HP's UK out of warranty contractor rather than attempt the fix myself and paid approx 260GBP to have the mainboard replaced. 3.5 months after this fix (coincidentally, out of warranty again) the laptop is once again a brick - press power button and nothing, not even the blinking power light. After both times the laptop died, the LED around the power socket illuminates when plugging in the charger but that's it.
01-20-2010 02:51 PM
Hi all, just joined the NVIDIA fried chip club. My DV9500 (service tag DV6955ea ) gave up this week after 18months. During this time the battery gave up charging after approx 6 months and one of the hard disks also failed. I contacted HP regarding the extended warranty for the failed GPU however they claim the manufacturing issue was resolved for my model so it is not included in the extended warranty. They could not explain however why my machine has suffered the same problems as the machines covered by the extended warranty.
I purchased 2 machines so I was able to check the clock speeds of the machine that is working (for now!). It was clocking at approx 140/100 instead of the 400/400 (or maybe 600) the 8400m GS is meant to be clocked at. This has clearly been adjusted by HP to try to counter the problems of overheating. The temp sensor was still showing 69C on a basic internet screen. It is not looking good for the second machine either.
Both machines themselves have always run hot however I did not think this was a problem. As I am not IT expert I just thought this was just the way these machines worked.
I am hoping to get a full refund from Staples and I will never buy another HP. It is obvious from all of the information on the net that the 8400m GS has manufacturing issues. It is about time HP came clean as this is annoying have to battle with the retailer for a refund.
I will keep you updated of my progress.
01-21-2010 11:24 AM - last edited on 01-21-2010 12:12 PM by SandyD
If your in UK you will be protected under 1974 sale of goods act. The retailer (ie not necessarily HP) is liable to fix / replace goods that have not been fit for purpose. As soon as I quoted this to John Lewis they offered to pay for full repair. No different for Staples. [Text removed].
01-21-2010 11:55 AM
When is HP going to recall this model and replace the graphics card ? There is a serious problem with these computers that need to be fixed !! Everybody needs to call there BBB to get a form, fill out and send in. Then you need to contact the consumers protection agency. For a large company like HP not to stand behind there products is really sad .
I will never buy another HP !!!!
01-22-2010 03:27 PM
My computer is an HP dv2660se and I have the black screen problem that is so prevalent in the HP computers. I purchased it in Nov. 2007 and started having the problem in early Dec. 2009. At first it would only go black occasionally.
Then a couple of weeks ago it became a permanent situation. At the present time I have it on a cooling pad and hooked up to an external monitor that I borrowed. It is working this way. Although, I am now confined to using it at the desk.
How long do you think that it will continue working with the external monitor? I am debating whether to purchase a monitor and continue using it this way, or if I should count this computer as a lost cause and replace it?
2 other questions: if the Nvidia chip is fried and it is on the motherboard, should the computer be working at all? Are there any laptop computers on the market that do not have the Nvidia chip?
01-22-2010 09:49 PM
I've been having problems with my display too. This is my second laptop in the last 5 years. My hp is doing a greenish screen and the color are all off unless set into a specific postion. Still at a good angle but for how long. I've read a lot of the post on hp site. The sad but true thing is i don't think they will own up to it. Will cost too much money and time to fix them all.All i can do is not buy anything from HP again. That's all we can do. Tell as many people as you can.
The problem with my last laptop was the board would get too hot and burn out the power jack so it couldnt charge. The first time it happen dell replaced it under warranty. Second time a yr later I`m up the creek. Replaced it with a board i bought off ebay for 200 hun and worked great for another year. The problem that I`m noticing is that the machine are too powerful and in such a compact case that they cant breath. Eventually something does have to go.
Most of the laptop now a days are only 6 to 7 hun. HP just hoping we going to think of them as a disposable item and hope we will buy theres again. At best we will get pissed off enough at the other company and time is a good healer and we will forget and buy another one years down the road. Only so many laptop company making crappy product.
01-23-2010 06:22 PM
Me too - machine was working fine, recently upgraded to Windows 7. Have had intermittent graphics issues since it was new. The screen would flicker and freeze. Went away after the first year and I assumed it was poor quality drivers. Two weeks ago it started freezing when playing videos. It stopped after I did a roll back. I assumed it was a driver issue. This weekend it froze again, for the last time. Now won't even get to BIOS/POST. Machine is on, backlight on monitor is showing, but nothing on the LCD or external monitor.
256MB NVIDIA GeForce 8600M GS
I called HP. They quickly said, sorry, out of warranty. I said, look at your forums, literally hundreds of posts with this issue and enhanced warranty on many other models with same issue. They said sorry, pay $298 and they'll send a shipping box, I send it in, they replace motherboard, they send it back in approx 10 days after receipt. Too bad beyond that.
Interesting that Apple took it upon themselves to extend warranty to three years for their systems with NVidia 8600M issues. Particularly so since I'm writing this from a Macbook Pro 13". I bought it when this HP failed and I saw what was what. It's one thing to be out of warranty and have things go wrong. I accept that. But my dv9500 CTO was advertised and priced as a premium laptop. I expect more ownership from HP when this is clearly a common & known defect. It's immaculate for two years, one month old, and was running o/s with Win 7. HP would buy a lot more long term loyalty form me if they'd do the right thing and recall these. I just bought an HP311 in November. I have a dv1000 on the desk next to me and an HP Color Laserjet CM1312nfi MFP here, too. I'm a tastemaker in that I tell folks what make and model to buy. Those may be the last HP products I buy or recommend given this experience. I hope it is worth the $298 they'll likely get from me so I have a working machine to sell. Come on HP, think strategically. Companies that do are repaid in spades over the long term.
01-24-2010 12:17 PM - edited 01-24-2010 12:24 PM
And another screen failure.
The problem is the ribbon connector where it pass,s through the hinge from the base to the left hand side of the screen.
18 months old and gone wrong due to either bad installation or bad design either way a very poor state of affairs for a so called professional company.
FIRST and LAST HP product i will ever buy
Also hp will not sell the ribbon. (wonder why ?) only option is to use a second hand ribbon from parts sellers such as ebay
01-25-2010 10:27 AM
i`ve reinstalled vista on hp pavilion dv9500 (service tag says dv9565ea)...instalation went fine - no problems, after first startup of win - there was notice wait windows is starting for the first time....
screen went to the million of white-red-black-blue thin vertical lines after couple of seconds was completely white and changed
slowly through black smears to the entire black screen...
and that`s it
thanksMessage Edited by Abernolak on 02-07-2009 02:41 AM