HP Support Forums
Join in the conversation.
02-25-2009 07:04 PM
02-25-2009 10:21 PM
Count me in for having a $1800 paper weight.
I've called every 1 800 number... They refuse what so ever to fix the problem. I was told there was a recall for that chipset. Then because my notebook is a dv9500t CTO ( custom ) they won't fix it. Same chipset, but because I chose to upgrade my processor, they won't fix it?
This is insane... Horrible horrible company.
02-26-2009 06:22 AM
Add me to the HP Laptop $2500 paperweight brigade. DV9260ur.
Yesterday screen started locking and Vista said the driver had a problem but was able to recover. Downloaded new NVDIA drivers and all seemed ok....not.
Today, crashed to reboot, white screen fades to black with white and green vertical lines. HP Chat was useless saying the machine was out of warranty.
Thank you for being informative (more than HP) in letting me know that my motherboard is fried. Probably due to the excess heat these thing have. I thought just my video card died.
02-26-2009 08:41 AM
Well when i turn on the laptop i just get a blank screen i can hear the laptop booting up but cant see anything. I cant even get into the bios settings. So all i have now is a laptop that is 1 month out of warranty that HP have refused to fix for free. So yeh another expensive HP paperweight.
02-26-2009 09:55 AM
Sassynstl: Yeah your motherboard is actually probably still good. I think its your video chipset. Which has a history to be faulty. There are a slew of news reports about NiVidia's attempt to hide it at first. But now it is in the open and HP should recognize this.
My prediction is that this is an issue with anyone who purchased their units up to 16 months ago. And this thread is only going to grow because these chips have a life span of 13 to 18 months. We need to keep calling them and informing them of the growing forum and the consistant "We can not do anything" response. I would also leave your support ticket number here as well.
02-26-2009 12:17 PM
Hi, I have the same problem, I believe. I have a hp pavilion dv9500t CTO with a nvidia 6800M GS graphics card. It shutdown in the middle of a game and would not restart, so I waited for it to cool off. Then it restarted and I updated my graphics driver to the latest nvidia driver and started to play Fallout 3 again. This time my laptop failed for good and all I get is a blank screen. When I tried to recover the bios* (I didn't know what the problem was then) my screen just lit up like a christmass tree. Hopefully the recall gets approved soon.