hp dv9500 screen problem

[enasutio]

I have those problem as well. I bought my dv9520tx in Australia for A$2100 on January 2008 and only last for 13 months.

I've contacted HP support and told me that I have to pay some money for the replacement.

[DHight]

HP had to known this was possibly going to happen.  I just can't imagine HP ignoring this same problem that Apple and Dell had to deal with in July of '08.  At that time NVidia blamed bad packaging.

<text deleted>

Message Edited by WendyM on 03-05-2009 06:44 PM

[Fancyfeast25]

what can you do? are you an HP employe

[DHight]

Wendy must be.  They are really doing their best here.  She deleted my text.

Well if you all want to get ahold of me it is in my profile.  This is why I find it kind rediculous to delete a post that is allowed to be displayed in our profile.

[doleimite]

i am not going to pay $400 to fix the problem to just have the same thing happen again.WendyM has HP turned there back on us?

[Centurionusa]

That program is for a different issue.  It doesn't cover the 6500.  Only models prior to it.

[DHight]

Yeah they offered me a new motherboard for $400 bucks and I have the dv9548us.  But like I stated earlier, Same chipset in it. 

[doleimite]

i want a fix.not a 400 dollar patch that will fail.

[Yeowoh]

They will NOT give you a free repair for calling that number.

The only hope is to call and complain until it's a recalled.

Also Candy you fail to see one of the main problems.  They are fixing the problem with the same broken chips.  So if by some miracle they do decided to fix your laptop. It will just break in another year.

Also it's obvious the laptops should have a recall.  Other companies * coughDellcough* are already recalling.  I guess I should just by a Dell next time.

[Sticky1981]

Update to my story.

dv9030ea with Nvidia 7600go GPU bought in Feb 07

My second mobo failed just before the 24 month warranty extension and after a fight I got a replacement mobo.  Like for like i.e. the new mobo was doomed to fail, probably within a year.  Fortunately for me it failed within 3 months and was covered by their replacement part warranty.  In fact it failed after only two weeks!!  Instead of speaking to the usual dross at HP "Total Care" I phoned the complaints departrment (contact details in my previous posts) and those people are offering a brand new replacement with a new model (I asked specifically for a non-Nvidia powered notebook, and it seems they will oblige).

RESULT!!!

Although I appreciate this thread is for peolpe who aren't covered by the warranty extension I thought it might offer a glimor of hope, if only for UK customers.  Keep trying the UK complaints department.  Good luck.