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03-07-2009 01:17 PM
I'm a 17 year old belgian computer fan. And I'm in some deep s**t here. 2 days ago my screen froze and I saw the same lines on restart as other people in this Thread. After some checking, my investigation showed that my videocard was the problem (8600M GS). I reinstalled and now I can boot-up normally,but I get the same problem again as soon as I start a videocard intensive program (game, film, ...).
I sure hope I can count on a recall.
03-07-2009 08:44 PM
please view this: http://www.youtube.com/watch?v=mbnDsl7aWFU
my dv9500 is having the same problem...the technician in the live chat help told me that HP will charge me $400(about) to replace the motherboard since my warranty expired after 1 yr....the machine is little over one yr old!!!...hp is accountable to us customers; otherwise your reputation will be badly affected.....please do something about it.
03-08-2009 07:22 PM - edited 03-08-2009 07:23 PM
03-10-2009 08:31 AM
I spent more than 4 hours last night and this morning with HP tech support and the number given here to no avail. I have a dv9500 purchased in October 2007 with an nVidia 8600M GS card on board. I was offered by tech support to have the mobo replaced with a similar one (go figger? but I have no choice) for $398. I don't have that type of money now for a problem that is inherent in these machines. I then tried the number given in this post for the warranty enhancement dept and got referred to this link:
that states that my problem isn't this.
I'm in the US folks, what should I do next? I'm at my wits end with this; as due to the economy I'm currently unemployed and live on my computer all day between job boards, recruiters etc.
03-10-2009 11:49 AM
There is nothing you can do. spend the same amount of money for a local tech dood to replace the chipset. But regardless there is no warranty and it really comes down to HP including our machines.
After speaking with Tech support again, I am now fed up. So I have no choice but to take this issue to another level.
03-10-2009 11:54 AM
Count me among the numerous HP customer with a complaint about the 9000 series monitor. I'm not sure if it's the same problem, but my screen is also unusable. Because my laptop was still under warranty, I was given a case no. and told to mail it in (which I did). I was then contacted and told my problem wasn't covered under warranty but they could fix it for $450. I was outraged!!!
I can use the laptop with an external modem, but what's the point of having a laptop if it's not portable?
HP has definitely lost a loyal customer!
03-10-2009 12:12 PM
Yeah, Lloyce it is your chipset that is bad. A recall can only fix it cause the motherboard they offer you has the same chipset on it. Meaning it will only last for another year. And those are NVidia's words not mine. In this forum you will see links to many news sites reporting and NVidia going on the record.
I had just purchased a Dell and told them how HP is handling this problem. Dell costumer support was suprised because of the major recall they went through in July of '08. So Dell hooked me up good and with my laptop they tossed in a new printer (wireless), travel surge protector, custom colored case and a discount on the entire package of $250 dollars.
Wired.com has attempted to contact HP and get a comment regarding these chipsets. They won't return the reporters calls. Though NVidia did and went on the record.
So I suggest calling up Dell, Cause HP is giving them a reason to earn our business.
Oh, almost forgot... I talked with Costco representative regarding their HP laptops. I told them what was going on and emailed him the forum link. They said if NVidia does in fact admit that the chipsets are bad, Costco will have no choice but to take the laptops off of their shelves.
03-10-2009 12:42 PM
03-11-2009 08:30 PM