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06-29-2009 10:31 AM - last edited on 06-29-2009 11:42 AM by WendyM
In a similar vien, mines was repaired (under warranty) back in February, although they didn't send it back to April, along with a plethora or scratches on the lid. Yes, the piano black lid. Was told HP would contact me at the end of May to get a new bezel put onto the laptop.
Still waiting. Bravo HP, bravo.
06-29-2009 11:05 AM - last edited on 06-29-2009 11:42 AM by WendyM
06-29-2009 10:45 PM
I also called the 800 number. The more of us that does this, the better. For now, I am able to get my laptop to work by changing position of the screen, raising, lowering, etc. That seems to make a difference and, once I find the perfect position, it works for a while before 'acting up' again. I am going to bring my laptop in to the Office Depot, which is where I purchased it. I am hoping they can fix it for me. I also don't know if my husband purchased the extended waranty as it was a gift from him. This sucks! I do think Office Depot can look it up though so I will try that and see if I can get the repair paid for. Big lesson learned is to make sure to always get the receipts and put them in a safe place! Second lesson learned is be wary of HP. If HP redeems themselves by repairing this, I may considering buying HP again in the future. But, I will definately get the extended waranty next time!
Everyone who is having trouble, PLEASE CALL the 800 number. If enough people have trouble, they will have to add it to the list. For those of us who have called, we need to follow up. I am going to call tomorrow and see what their intentions are. If they don't plan to fix it, I'll have to do it on my own. Like everyone else, I need my computer!
06-30-2009 03:00 AM
Firstly some background, I've got a dv97xx model with the Nvidia 8600M GS. I purchased it direct from HP around 14 months ago, so it is out of warranty. If I had a crystal ball, I would have got it with an extended warranty. I've been dealing with HP support for a little over a month now and I always get the same final response, it is out of warranty please take it to your nearest service center, (and we will charge you a weeks salary to fix it with the same faulty parts). I have been told by HP support that only the most commonly affected models are covered under their extended warranty program. I think this is just wrong and completely immoral.
So what can we do? There is quite a lot of replies on this thread and there is also a similar thread over on the business forum, http://forums11.itrc.hp.com/service/forums/bizsupp
So what can we do as a collective group to get some resolution? I'm not looking to sue or anything like that, I just think that HP should do the right thing by their customer's. Perhaps to HP, the loss of a few thousand laptop users is no big deal. But I'm betting that quite a few of those little laptop users are also IT and business professionals who have some influence, in one form or another, over IT business decisions and spending. If HP don't wake up, this may come back to haunt them.
There's a ton of websites and articles out there, but it doesn't seem like much will get fixed any time soon. Dell consumers are in a similiar boat, however Dell appear to take notice of their customer complaints. It seems HP couldn't care less.
So any ideas on what we can do?
06-30-2009 03:24 AM
Funnily enough you mention the lack of business's coming back to HP. I spent four months in a lab as part of my degree, during which time my laptop was getting "repaired" by HP for two of these months. The lack of me having access to a laptop at home severly put me at risk of failing the lab section of my degree, and thus I would have had to repeat a year.
As it turns out, the NHS hospital trust of Greater Glasgow has approx 3000 HP PC's in each hospital. There are four hospitals in this trust. Since I have worked with people that are senior managment in the hospital and they know about this disaster, they are going to move to dell, and not take any more HP PC's, monitors or printers.
Hmm, lot of money HP have lost there. To be honest, its self inflicted on their part.
06-30-2009 07:32 AM
Add another 1 to the list HP DV9576ea purchased 18 months ago , now got to try to get this sorted again ( went in for repair for the same problem 9 months ago ) but was covered by warranty then , but not this time
07-01-2009 06:26 PM