hp dv9500 screen problem

[t0asty]

I just got dropping my laptop off thats about 20 months old and had a failing screen.  Because I purchased it with a Visa card, they are going to cover all the charges, and better yet, I dont have to send it to HP for weeks at a time, but rather a local shop is going to fix it within a few days.  If anyone used a credit card, you might want to check their extended warrantee policies, its worth a shot.

[ronnie2636]

That's so great. I happy for you. I purchased my laptop with AMEX, but unfortunately I was 26 days over their additioanl 1 year of coverage, so no such luck for me. Do all of us out-of-luckers a favor and keep on HP about this. The really need to take responsibility for this. Also remember to try and keep your laptop cool from now on so the problem doesn't happen again. The cooling pad may or may not work as for most of the 25 months that I have owned my laptop I have used a usb powered cooling pad, which I guess is why mine lasted as long as it did.

[mommaK]

I am so glad to hear that!  I will check with my husband see what he used to pay for it.  Probably our Capital One credit card.  I know Capital One has lots of benefits, hopefully this will be one.  This would be good news as I plan to take it in to get it fixed anyway.  I actually have been successful at plugging in an external monitor.  This tells me that it appears to be something with the monitor connection, or so I guess.  I am not an IT expert.  However, if an IT expert does happen upon this, I would appreciate your input.  Also, if I hold my monitor in on specific position, it shows up, though it does so with 'squigly lines'.  I purchased my, well my hubbie did, laptop at Office Depot.  I am hoping they will be helpful. 

[DBW]

Add another DV9500 to the list.

What this appears to be is HP building and selling products designed to fail shortly after the warrantee runs out. The obvious goal of which is to encourage people to purchase "extended warrantees" (umm I'm sorry you either warrantee your product or you don't. You don't CHARGE for a warrantee), or to force them to purchase new laptops every 14-20 months.

I've gotten nothing but the run around from HP on this. The will clearly not stand behind their products. I am now the proud owner of an HP Pavillion DV9500 paperweight.

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Message Edited by SandyD on 07-02-2009 03:16 PM

[DBW]

Something to add, I am active duty US Navy and I purchased my DV9500 at the Navy Exchange on base (base PX). I've already began researching other sailors who have run into this problem. If I find enough who have, I plan to begin a petition to submit to the Commander of the Navy Exchange requesting that they stop selling HP/Compaq products in ALL Navy Exchanges and look for a better quality product with better service to their customers.

[FLIER]

Well, they have let me back on with information about a friend who has gotten his 14 month old  9700 repaired by collecting several dozen quotes and links from this "support" forum, adding printed pages from the informational web sites and online magazines noting the HP problem and the actions, and responsibility, being taken by Applew, Dell, and Nvidia to support their customers, sent directly via FedEx to CEO Hurd. My bud received a reply, saying his computer would be fixed at no charge, in the same mail with a box for returning the unit.

[DHight]

Yeah, I am still waiting for a fix.  They are really jerking me around.  Why is it that we have to go so far to get our products issues resolved when all the facts are public?  Something attorney's are asking now.

[DV9540US]

I originally posted in May of 2009, page 32, regarding the screen issues and heating problems on my DV9540. I had sent the laptop to HP for repair and they replaced the graphics card. I was charged $300 for the repair.

Just recently, the laptop is beginning to overheat again. It is very hot to the touch near the power button. This is where the graphics card is located. My CPU tempurature is running around 170 degrees farenheit. I'm afraid it will burn my house down if it keeps going.

To make a long story short, I was given a 90 day warranty on the repair. So, I contacted HP chat support again to let them know their repair needed to be repaired again because I was again losing my graphics card. They told me I would have to pay for another repair. I was obviously very angry, yet I found the whole thing amusing at the same time.

They had just charged me $300 to fix a laptop which was faulty to begin with and now they want to charge me to fix it again while still under their warranty. Where do they get these people?

I will be contacting the 1-866-671-7362 after the holiday weekend and chewing someone's overpaid, overeducated arse. I cannot believe they want to charge me again. ROFL....

I can't stand it. HP is too much.

[rovaira]

My laptop also was recently repaired within 1.5 months ago if I remember right. The case manager told me it has a 90 day warranty, but I get the laptop back and I see nothing in there bout a warranty.. I also paid for the repair as well.

These guys cannot be trusted. I don't want to buy HP again, bu I also want to find a COMPUTER never again a laptop that lets me custom build online at a good price.

I really don't think these laptops cool the graphics card enough and the thing that pisses me off the most is when they repair it they only offer to fix it to the way it was before with the same da* graphics card and mother board in it.. What's the point if it's going to overheat again? These guys obviously are doing the math. They know that everyone is having problems and therefore think it's cheaper not to fix the problem for free and lose a few customers.. The reality is there going to lose A LOT of customers! Look at this forum over 50 pages!

[Marleyfan]

When I had mine repaired I was told by the case manager that they were not putting the same motherboard and graphics card back in.  She said, "That would be stupid."  I don't know what motherboard was originally installed so I cant check.  Does anyone know where you can find out that information??