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07-01-2009 06:46 PM
I just got dropping my laptop off thats about 20 months old and had a failing screen. Because I purchased it with a Visa card, they are going to cover all the charges, and better yet, I dont have to send it to HP for weeks at a time, but rather a local shop is going to fix it within a few days. If anyone used a credit card, you might want to check their extended warrantee policies, its worth a shot.
07-01-2009 06:50 PM
07-01-2009 11:02 PM
07-02-2009 11:58 AM - last edited on 07-02-2009 12:16 PM by SandyD
Add another DV9500 to the list.
What this appears to be is HP building and selling products designed to fail shortly after the warrantee runs out. The obvious goal of which is to encourage people to purchase "extended warrantees" (umm I'm sorry you either warrantee your product or you don't. You don't CHARGE for a warrantee), or to force them to purchase new laptops every 14-20 months.
I've gotten nothing but the run around from HP on this. The will clearly not stand behind their products. I am now the proud owner of an HP Pavillion DV9500 paperweight.
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07-02-2009 12:02 PM
Something to add, I am active duty US Navy and I purchased my DV9500 at the Navy Exchange on base (base PX). I've already began researching other sailors who have run into this problem. If I find enough who have, I plan to begin a petition to submit to the Commander of the Navy Exchange requesting that they stop selling HP/Compaq products in ALL Navy Exchanges and look for a better quality product with better service to their customers.
07-02-2009 04:24 PM
07-02-2009 04:31 PM
07-02-2009 06:53 PM
I originally posted in May of 2009, page 32, regarding the screen issues and heating problems on my DV9540. I had sent the laptop to HP for repair and they replaced the graphics card. I was charged $300 for the repair.
Just recently, the laptop is beginning to overheat again. It is very hot to the touch near the power button. This is where the graphics card is located. My CPU tempurature is running around 170 degrees farenheit. I'm afraid it will burn my house down if it keeps going.
To make a long story short, I was given a 90 day warranty on the repair. So, I contacted HP chat support again to let them know their repair needed to be repaired again because I was again losing my graphics card. They told me I would have to pay for another repair. I was obviously very angry, yet I found the whole thing amusing at the same time.
They had just charged me $300 to fix a laptop which was faulty to begin with and now they want to charge me to fix it again while still under their warranty. Where do they get these people?
I will be contacting the 1-866-671-7362 after the holiday weekend and chewing someone's overpaid, overeducated arse. I cannot believe they want to charge me again. ROFL....
I can't stand it. HP is too much.
07-02-2009 11:09 PM
My laptop also was recently repaired within 1.5 months ago if I remember right. The case manager told me it has a 90 day warranty, but I get the laptop back and I see nothing in there bout a warranty.. I also paid for the repair as well.
These guys cannot be trusted. I don't want to buy HP again, bu I also want to find a COMPUTER never again a laptop that lets me custom build online at a good price.
I really don't think these laptops cool the graphics card enough and the thing that pisses me off the most is when they repair it they only offer to fix it to the way it was before with the same da* graphics card and mother board in it.. What's the point if it's going to overheat again? These guys obviously are doing the math. They know that everyone is having problems and therefore think it's cheaper not to fix the problem for free and lose a few customers.. The reality is there going to lose A LOT of customers! Look at this forum over 50 pages!
07-03-2009 12:42 PM