hp dv9500 screen problem [ Edited ]

[Abernolak]

heya

i`ve reinstalled vista on hp pavilion dv9500 (service tag says dv9565ea)...instalation went fine - no problems, after first startup of win - there was notice wait windows is starting for the first time....

screen went to the million of white-red-black-blue thin vertical lines after couple of seconds was completely white and changed

slowly through black smears to the entire black screen...

and that`s it

any suggestions?

thanks

Message Edited by Abernolak on 02-07-2009 02:41 AM

[surveyor]

Sounds like you are another member of the graphics card snafoo.  Many people with HP dv9000 series have had the same problem.  Bad graohics card after about 10-18 months of use.  This calls for a new motherboard. ($350+) Keep in mind that HP will tell you that if it is no longer under warranty its your baby.  I guess the lucky ones are those who encountered these problems before the warranty died.  Good Luck with this one.

[brokendv9340ea]

yes its cooked ! get comfortable because hp dont help on this issue. prove us wrong hp

[Candy626]

I have the same problem with my dv9500. I have an extended warranty, but that does not mean that HP is not responsible for the repairs. Contact HP  1-866-671-7362. The problem is the Nvidia 8m chip and HP is responsible for the repair.

[Abernolak]

thanks guys...laptop is 18 months old so no warranty...i`ll try some service with your suggestion

[riverrun]

same problem with DV9700, laptop only 1 year and 10 days old. so warranty up by 10 days and HP said tough luck. Even when known issue and other DV9000 series had similar problems. Cost of repairs $400 for motehrboard. I find this unacceptable, what department at HP can we speak with to get these models DV9500, DV9700 added to recall and warranty extended. Any advise greatly appreciated.

[newworld66]

I also have the same problem.  So I called HP once again. 

The man told me that the HP engineers have recently started to look into

the problem and a possible recall may happen soon.  If anything, the best

we can do is continually voice this problem as the word seems to be getting

out. 

[Abernolak]

yeah fecking hp...laptop which cost 1600eu is after 18months useles...never ever hp product...

[DJliberal]

Here is a link to an article I found on problems with NVIDIA graphics chips (there are other links to related articles there):

http://www.theinquirer.net/inquirer/news/703/1028703/nvidia-g84-g86-bad

[Candy626]

Call 1-866-671-7362. This the number to qualify for a free repair. Don't call the support number. The above number is the HP Limited Warranty Service Enhancement. There's hope if you contact HP using this number.