HP Support Forums
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03-03-2009 04:53 PM - edited 03-03-2009 06:53 PM
Please add me on that list as well.
My laptop is HP Pavillion DV9000 - precisely DV9514TX - and I bought it in New Zealand on October 12th, 2007 and just one month after the warranty expired the video started doing crazy things and I thought would be something with the windows drivers, I'm using Windows XP not Windows Vista( I don't like Vista). My graphic video card is NVIDIA® GeForce™ 8600M GS.
I can't "stress" the card otherwise the computer hangs and I've to force a reboot, if it's running using the battery, which is gone after one year it only lasts for 20 minutes no more than that, the video card works fine even in extreme condition, however if I plug it in the power supplier the CPU gets more power and the video card goes crazy sometimes, blinking, showing different colours on the screen, pin points, when the laptop is rebooting the text isn't showed correctly, with a lot of missing parts, such as the "Windows XP" phrase showed when windows is loading is cut in many parts of the words, you know that is Windows XP because we're used to see that phrase everyday when windows is loading otherwise it's impossible to read what is there.
I haven't tried yet to contact HP NZ or Australia, but I'll. I'm hoping that I've bought on the time I bought the laptop the 3 years extension warranty.
03-03-2009 05:30 PM
I have already tried the number posted above three times. They still won't repair the laptop. I'm sure other people have had the same problem.
They won't fix my laptop because it's a dv9500 CTO. Which means I customized it. I have the same chip, but because I chose to upgrade the hard drive and processor. I get denied a free repair for a faulty chipset THEY SOLD me.
A whole another problem is... If they do repair it. They are repairing it the same faulty chip. So in a year 1/2, the laptop will fail again
I just want my laptop fixed, and to stay that way.
03-03-2009 07:32 PM
Be patient folks, Nvidia has already disclosed this chip to be bad. HP has a "time limit" as to what action they will take. Cause the scope of this problem and the already known cannot be ignored.
The ball is in HP's court. What needs to happen is to blog and find articles about the same chipsets Nvidia has admitted to being faulty. Just ask Dell, they had a huge recall last July on the same chipsets and others.
03-04-2009 09:35 AM
03-04-2009 01:14 PM
Wow this is so annoying. I have a DV9548US and I payed about $1600 for it 15 months ago. I have never had an issue with it. Well now all of the sudden I have the same vertical line issues and blank screens and no boots. I was so baffled before I started looking online and seeing all the other people with the same issue. Why is the DV95XX series not includedin the recall? HP told me they would charge me $399 just to look at my laptop. Are you kidding? What kind of customer support is that. This has been a GREAT laptop and should not die after 15 months. I have owned all HP gear for as long as I can remember. I have always preached the gospel of HP. This however has changed all of that. this is the WORST customer support I have seen in my life. We have the SAME CHIPSETS, and the SAME ISSUES as the others. It only MAKES SENSE that HP should do the right thing and recall and fixed the DV95XX series as well. With the economy the way it is now, a company should try to do all it can to maintain or grow its customer base, and not PUSH AWAY long time loyal customers. HP you are making a lot of people mad. I cannot see anyway you could justify NOT RECALLING the DV95XX series. I sure hope they do something soon. I miss using this laptop. I wuold glaldy purchase from them again even after this issue if they stepped up and did whats right.
03-04-2009 04:08 PM
Ok, folks we are starting to move in the right path to have HP recognize this issue and begin to provide solutions to the problem.
Here is the article from wired.com that had interviewed me regarding this problem.
In this article also have links to Nvidia disclosure to the problem chipsets.
As you see I am determined to have HP recognize this issue. I just need your support as well to keep communicating to HP and keep asking "Is there a recall yet?".
This thread is only going to grow.
03-04-2009 05:08 PM - edited 03-04-2009 05:09 PM
After getting no help from HP on a support call today I found this thread doing research into the problem. My dv9500's one year warranty ended in November of last year. Today my display just stopped working when no one was touching it. It just stopped. I'm extremely frustrated after seeing this and the other articles around the net regarding this chip set failure. On top of this HP had me buy a $99 one year support agreement that they said I could upgrade for $20 to a one warranty which would cover any parts. However when I talked to a tech he said that the warranty upgrade wouldn't be allowed because it's only for systems that aren't having any issues. I would have to pay for the repair in full. After talking with a manager he reversed the service plan charge at my request.
This isn't the first problem I had with the laptop. The hard drive died two days after I received the shipment and they had to send me a whole new system.
A manager will supposedly be calling me within 24/48 hours. I will definitely bring up this chipset issue with him even though I'm sure it will do no good. I have a feeling this system is going to turn out to be a very expensive frisbee.
03-05-2009 12:16 PM - last edited on 06-29-2009 09:47 AM by SandyD
Uk customers use this number to register your complaints. It seems to be the only HP team that actually get things done. I also get the impression things are afoot...
Keep the complaints coming, lets make sure these guys know that the issue isn't going away.
03-05-2009 02:41 PM