hp pavilion dv7 notebook pc windows 7 64 bit home hp mediasmart dvd player will not play any dvd

[grandgroomer]

says format not supported  please insert a movie

[DavidPK]

Hi,

Open windows Control Panel, open Device Manager, open up DVD/CD-ROM Drives - On the General tab is there an error code showing in the 'Device status' box and if there is, what is it?

Regards,

DP-K

[grandgroomer]

There is no error code and it says the device is working properly

[DavidPK · Accepted solution]

Hi,

Ok, try the following.

As you're using HP MediaSmart DVD to play discs, try the following.

HP now provides a version of Cyberlinks PowerDVD 10 which seems to be a better solution.  Download the latest installer for this on the link below and save it to your Downloads folder.

http://ftp.hp.com/pub/softpaq/sp56501-57000/sp56904.exe

When the download has completed, open windows Control Panel, open Programs and Features, right click the entry for HP MediaSmart DVD and select Uninstall - when this process has completed, restart the notebook.

When windows  has reloaded, open your Downloads folder and double-click the installer for PowerDVD 10 to start the installation.  When this has completed, see if your discs now plays OK.

Regards,

DP-K

[Kronk1010]

I am not able to get my DVD player to work for my Pavilion Notebook dv7 as well. I do not have the MediaSmart DVD you mentioned. Is there another way to fix my problem?

[Dougdv7]

That proposed solution does not resolve my issue.

Optical drive works because I can burn to it.

No conflicts in DM either. ODD driver up to date.

PowerDVD 10 is not a resolution. Tells me to insert a disc.