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04-10-2012 11:36 AM
I use an external monitor connected to my laptop (it works fine) but cannot get the laptop to display. Never had this issue before; wondering if the display is burned out. Laptop is a G42 and about 10 months old. I wondering if I somehow disabled the display.
Any thoughts out there?
04-10-2012 07:06 PM - edited 04-10-2012 07:08 PM
It's unlikely you accidentally disabled the display. As you said maybe the display is burned out or rather the back-light is gone, who knows for sure. Anyways it doesn't matter, it's still under warrantee, contact HP and set up a warrantee claim.
04-10-2012 07:34 PM - edited 04-10-2012 08:55 PM
My laptop has the same problem, after the bios update that installed today...
HP Envy 17
... rolled back the bios and it works now.