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08-10-2012 08:57 AM
i am unable to get any videos to play in email, facebook, or you tube. i get audio, but a green screen only for vidoes. was working yesterday..nothing new downloaded for awhile other than a game last night youda games in hp games that comes with the computer. any suggestions of what to do? thanks!
08-10-2012 09:01 AM
Try the following.
First, download the Flash uninstall utility on the link below and save it to your Desktop.
When the download has completed, close all browser windows and run the uninstaller. After this has completed, restart the notebook.
Next, ( unless you already have it ) download and install Firefox and then using Firefox, download and install the latest version of Adobe Flash. Note: You may want to deselect the option to include McAfee Security Scan Plus before downloading.
Close all browser windows before running the Flash installer.
Launch Firefox and see if the videos play Ok in this browser - if they do, close Firefox, open Internet Explorer and click on the same Adobe Flash link above to get a prompt to install the ActiveX component. When done, restart Internet Explorer.
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Microsoft MVP - Microsoft Windows Expert - Consumer
08-10-2012 09:02 AM
Daniels sticky works a lot, give it a try:
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