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Re: pavilion g6 1004em problem with ATI Radeon HD 6470m (2337 Views)
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Honor Student
Silent_Hunter
Posts: 7
Registered: ‎04-26-2012
Message 1 of 11 (2,506 Views)

pavilion g6 1004em problem with ATI Radeon HD 6470m

I have reinstaled system on mu laptop.Instaled windows 7...But i have problem with instaling proper drivers for ATI card.I have downloaded Ati display drivers from HP site but when i try to instal them it says that drivers can't be instaled because they don't match with existing graphic card.

before reinstaling the windows everuthing was working fine.

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DavidPK
Posts: 23,376
Registered: ‎09-24-2010
Message 2 of 11 (2,499 Views)

Re: pavilion g6 1004em problem with ATI Radeon HD 6470m

Hi,

 

Try downloading and installing the ATI driver on the link below.

 

http://ftp.hp.com/pub/softpaq/sp55001-55500/sp55081.exe

 

If this installs Ok, restart the notebook.  If it doesn't, do you get the samme error message as before?

 

Regards,

 

DP-K

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Honor Student
Silent_Hunter
Posts: 7
Registered: ‎04-26-2012
Message 3 of 11 (2,493 Views)

Re: pavilion g6 1004em problem with ATI Radeon HD 6470m

i have instaled this..when i rebooted the computer this is what i get on desktop  The Catalyst Control center is not supported by the driver version of your enabled graphic adapter.Please update your AMD graphic driver,or enable your AMD adapter using the Display Manager.

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DavidPK
Posts: 23,376
Registered: ‎09-24-2010
Message 4 of 11 (2,470 Views)

Re: pavilion g6 1004em problem with ATI Radeon HD 6470m

Hi,

 

Open windows Control Panel, open Device Manager, open up Display Adapters, right click the AMD device and select Properties.

 

On the General Tab, is there any error code showing in the Device status box?

 

Select the Driver Tab - what driver version is showing here?

 

Open windows Control Panel again and open Programs and Features - what AMD software is listed here?

 

Regards,

 

DP-K

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****Click the White Kudos star to say thanks****
****Please mark Accept As Solution if it solves your problem****


Microsoft MVP - Microsoft Windows Expert - Consumer

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Honor Student
Silent_Hunter
Posts: 7
Registered: ‎04-26-2012
Message 5 of 11 (2,462 Views)

Re: pavilion g6 1004em problem with ATI Radeon HD 6470m

Device status>> This device is working properly.

Driver version>> 8.902.0.0

Programs and features>> AMD Catalyst install manager

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DavidPK
Posts: 23,376
Registered: ‎09-24-2010
Message 6 of 11 (2,455 Views)

Re: pavilion g6 1004em problem with ATI Radeon HD 6470m

Hi,

 

First of all, open windows Control Panel, open Windows Update and click the 'Check for updates' link - apply any available updates ( ignore any optional ones ) and restart the notebook.

 

----------------------------------------------------------------------------------------------------------------------------

Make sure you still have the ATI driver on the link below saved in your Downloads folder.

 

http://ftp.hp.com/pub/softpaq/sp55001-55500/sp55081.exe

----------------------------------------------------------------------------------------------------------------------------

 

Open windows Control Panel, open Programs and Features, right click the Catalyst Install Manager and select Change - go through the procedure to uninstall all AMD software including the video driver and when this has completed, restart the notebook.

 

When windows has reloaded, open your Downloads folder, right click on the AMD installer and select 'Run as Administrator' to start the installation.  When this has completed, restart the notebook once again and see if the error has now gone.

 

Regards,

 

DP-K

 

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****Please mark Accept As Solution if it solves your problem****


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Honor Student
Silent_Hunter
Posts: 7
Registered: ‎04-26-2012
Message 7 of 11 (2,415 Views)

Re: pavilion g6 1004em problem with ATI Radeon HD 6470m

i have done everything...but the error is still there...i wil try to reinstal my system again....

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DavidPK
Posts: 23,376
Registered: ‎09-24-2010
Message 8 of 11 (2,392 Views)

Re: pavilion g6 1004em problem with ATI Radeon HD 6470m

Hi,

 

Ok, let me know if the problem persists after the new installation.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White Kudos star to say thanks****
****Please mark Accept As Solution if it solves your problem****


Microsoft MVP - Microsoft Windows Expert - Consumer

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Honor Student
Silent_Hunter
Posts: 7
Registered: ‎04-26-2012
Message 9 of 11 (2,337 Views)

Re: pavilion g6 1004em problem with ATI Radeon HD 6470m

I have reinstaled my sistem....The problem is solved..I think in one part...I have foloved instruction from this topic on the forum

http://h30434.www3.hp.com/t5/Notebook-Display-and-Video/switchable-graphics-dynamic-mode-solution-fo...

 

the bios is upgraded to the latest version..but i can't find the option switchable graphic mode..like on tjis picture

http://imageshack.us/photo/my-images/268/79500144.jpg/

everything is instaled...there was no problem during or after instalation......
a have also instaled AMD System monitor...When i open the program this is what i get

http://imageshack.us/photo/my-images/62/screenhunter01may021300.png/ 

next thing is that when i open ATI Catalyst controlo center i don't have this option

http://imageshack.us/photo/my-images/853/cccv.png/

 

my screen looks like this

http://imageshack.us/photo/my-images/52/screenhunter02may021310.png/

 

and when i use right click there is no option configure switchable graphic....just this

http://img84.imageshack.us/img84/2914/screenhunter03may021318.png

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Honor Student
Silent_Hunter
Posts: 7
Registered: ‎04-26-2012
Message 10 of 11 (2,298 Views)

Re: pavilion g6 1004em problem with ATI Radeon HD 6470m

Heelp pleaaaseee..  :smileysad:

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