HP Support Forums

Join in the conversation.

Search the Community
turn on suggestions Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
This HP Community is for Customer to Customer Product Support. First Time Here? Check Out Videos on How to Search, Register, Post and More.

Re: webcam black screen (6863 Views)
Reply
Reply
Topic Options
Lmal159 Honor Student
Honor Student
Lmal159
Posts: 7
Registered: ‎08-31-2010
Message 1 of 19 (6,871 Views)
Report Inappropriate Content

webcam black screen

‎08-31-2010 11:58 AM

I have an HP Pavillion Entertainment PC. Recently, the HP MediaSmart webcam stopped working. It just pulls up a black fuzzy screen. I uninstalled/re-installed it, no luck. Please help, I want to get back on skype! Thanks.

0
Reply
0
Please use plain text.
 
Professor Professor
Professor
Cyclops
Posts: 2,317
Registered: ‎11-18-2008
Message 2 of 19 (6,863 Views)
Report Inappropriate Content

Re: webcam black screen

‎08-31-2010 12:21 PM

OK, I would like you try and download Cyberlink Youcam Software from here ftp://ftp.hp.com/pub/softpaq/sp45501-46000/sp45825.exe and check if that works... This is post uninstall HP Mediasmart Webcam...

_________________________________________________________
Although I am an HP employee, I am speaking for myself and not for HP.

Make it easier for other people to find solutions, by marking my answer with 'Accept as Solution', if it solves your problem.
Click on the BLUE KUDOS button on the left to say "Thanks"
0
Reply
0
Please use plain text.
 
Lmal159 Honor Student
Honor Student
Lmal159
Posts: 7
Registered: ‎08-31-2010
Message 3 of 19 (6,857 Views)
Report Inappropriate Content

Re: webcam black screen

‎08-31-2010 12:46 PM

 

Tried that. Had already re-installed HP MSWC though, and it was still a black screen (this was based on advice of another). Just installed CyberLinkYouCam, and it's still a black screen too. Any other advice? I have not dropped the laptop or anything, I don't understand how it suddenly messed up.

0
Reply
0
Please use plain text.
 
Professor Professor
Professor
Cyclops
Posts: 2,317
Registered: ‎11-18-2008
Message 4 of 19 (6,854 Views)
Report Inappropriate Content

Re: webcam black screen

‎08-31-2010 12:54 PM

OK, have you played around with Capture Filter Setting win hp mediasmart webcam.. Like Brightness, Contrast, etc....

_________________________________________________________
Although I am an HP employee, I am speaking for myself and not for HP.

Make it easier for other people to find solutions, by marking my answer with 'Accept as Solution', if it solves your problem.
Click on the BLUE KUDOS button on the left to say "Thanks"
0
Reply
0
Please use plain text.
 
Lmal159 Honor Student
Honor Student
Lmal159
Posts: 7
Registered: ‎08-31-2010
Message 5 of 19 (6,852 Views)
Report Inappropriate Content

Re: webcam black screen

‎08-31-2010 01:22 PM

That was the first thing I did. Someone told me I should go into my system32 file and delete it. But wouldn't that make the webcam file obsolute? I don't want to delete my driver...Aaaahh this is so frustrating!

0
Reply
0
Please use plain text.
 
Professor Professor
Professor
Cyclops
Posts: 2,317
Registered: ‎11-18-2008
Message 6 of 19 (6,850 Views)
Report Inappropriate Content

Re: webcam black screen

‎08-31-2010 01:29 PM

Then there are only 2 things left to do...Go to device manager and uninstall and reinstall the webcam driver... Path for it is C:\Windows\system 32\drivers\usbvideo.sys...  If does not work, that we will have to reinstall the OS... if that does not work...get it touch with HP Support for getting your webcam replaced...

_________________________________________________________
Although I am an HP employee, I am speaking for myself and not for HP.

Make it easier for other people to find solutions, by marking my answer with 'Accept as Solution', if it solves your problem.
Click on the BLUE KUDOS button on the left to say "Thanks"
0
Reply
0
Please use plain text.
 
Lmal159 Honor Student
Honor Student
Lmal159
Posts: 7
Registered: ‎08-31-2010
Message 7 of 19 (6,843 Views)
Report Inappropriate Content

Re: webcam black screen

‎08-31-2010 01:50 PM

Once I uninstall the webcam driver, how do I re-install it?

0
Reply
0
Please use plain text.
 
Professor Professor
Professor
Cyclops
Posts: 2,317
Registered: ‎11-18-2008
Message 8 of 19 (6,834 Views)
Report Inappropriate Content

Re: webcam black screen

‎08-31-2010 01:56 PM

Here is path for the driver...C:\Windows\system 32\drivers\usbvideo.sys... once it says 'new device found' after restart, direct it to that path...but there is one other thing that we could do see where the issue...Does your unit come with Quickweb or if you can give the model number of the unit, i can check...

 

In quick web, you have skype, we can check there....

_________________________________________________________
Although I am an HP employee, I am speaking for myself and not for HP.

Make it easier for other people to find solutions, by marking my answer with 'Accept as Solution', if it solves your problem.
Click on the BLUE KUDOS button on the left to say "Thanks"
0
Reply
0
Please use plain text.
 
Lmal159 Honor Student
Honor Student
Lmal159
Posts: 7
Registered: ‎08-31-2010
Message 9 of 19 (6,833 Views)
Report Inappropriate Content

Re: webcam black screen

‎08-31-2010 02:00 PM

I'm working on an HP Pavilion Entertainment PC. I bought it last year, and it still has Vista (haven't upgraded to 7 yet; should I?). I have skype but that's not working yet either. Going to un/re-install the driver now.

0
Reply
0
Please use plain text.
 
Professor Professor
Professor
Cyclops
Posts: 2,317
Registered: ‎11-18-2008
Message 10 of 19 (6,832 Views)
Report Inappropriate Content

Re: webcam black screen

‎08-31-2010 02:04 PM

Ok...That will not have quickweb...let me know what happens after un/re-install the driver

_________________________________________________________
Although I am an HP employee, I am speaking for myself and not for HP.

Make it easier for other people to find solutions, by marking my answer with 'Accept as Solution', if it solves your problem.
Click on the BLUE KUDOS button on the left to say "Thanks"
0
Reply
0
Please use plain text.