02-02-2014 02:22 AM
I have bought a HP 15-D006TU laptop 1 week back. f2 and f3 for adjusting brightness and f4 to minimize and maximize the screen are not working. I am also trying to install the Hotkey driver which is mostly suggested here. but the version available is not supported. Can anyone help me out in this case?
02-05-2014 02:54 PM
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02-07-2014 10:46 AM
Hello again Nidisha,
Thank you for your response. I am going to recommend that you use the HP Support document: Using Recovery Manager to Restore Software and Drivers (Windows 7) to reinstall ALL your drivers for your computer. I would start with the Chipset drivers and move on to the rest. This will ensure that your drivers are installed correctly and given that the computer is rather new it is probably the least work to get this fixed for you.
If this does not work I would try the HP Support document: Backing Up Your Files (Windows 7) and ensure you back up any personal files you have created. You can then use the HP Support document: Performing an HP System Recovery (Windows 7) to do a complete factory recover of your computer.
At this point if you still have the issue it would appear to be a physical issue and I think it would be best if you contacted HP technical support for repair options.
I would like to thank you for posting on the HP Forums. Have a great day!