Can not adjust brightness and minimize and maximize the screen with Fn keys (493 Views)
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Honor Student
Nidisha
Posts: 3
Member Since: ‎02-02-2014
Message 1 of 4 (493 Views)

Can not adjust brightness and minimize and maximize the screen with Fn keys

I have bought a HP 15-D006TU laptop 1 week back. f2 and f3 for adjusting brightness and f4 to minimize and maximize the screen are not working. I am also trying to install the Hotkey driver which is mostly suggested here. but the version available is not supported. Can anyone help me out in this case?

HP Support Agent
Dunidar
Posts: 3,612
Member Since: ‎09-03-2013
Message 2 of 4 (450 Views)

Re: Can not adjust brightness and minimize and maximize the screen with Fn keys

Hello Nidisha,

 

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

 

I would encourage you to post which operating system you are using. And whether your operating system is 32-bit or 64-bit as with this we can provide you with accurate information.

 

Which Windows operating system am I running?

Is the Windows Version on My Computer 32-bit or 64-bit?

 

Please re-post with the requested information and I would be happy to provide you with assistance. Thank you for posting on the HP Forums. Have a great day!



Please click the "Thumbs Up" on the left to say thank you if you appreciate the support I provide!

Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.


Dunidar
I work on behalf of HP


"Customer service is not a department, it’s everyone’s job." - Anonymous
Honor Student
Nidisha
Posts: 3
Member Since: ‎02-02-2014
Message 3 of 4 (432 Views)

Re: Can not adjust brightness and minimize and maximize the screen with Fn keys

I have installed windows 7, 64bits.

HP Support Agent
Dunidar
Posts: 3,612
Member Since: ‎09-03-2013
Message 4 of 4 (428 Views)

Re: Can not adjust brightness and minimize and maximize the screen with Fn keys

Hello again Nidisha,

 

Thank you for your response. I am going to recommend that you use the HP Support document: Using Recovery Manager to Restore Software and Drivers (Windows 7) to reinstall ALL your drivers for your computer. I would start with the Chipset drivers and move on to the rest. This will ensure that your drivers are installed correctly and given that the computer is rather new it is probably the least work to get this fixed for you.

 

If this does not work I would try the HP Support document: Backing Up Your Files (Windows 7) and ensure you back up any personal files you have created. You can then use the HP Support document: Performing an HP System Recovery (Windows 7) to do a complete factory recover of your computer.

 

At this point if you still have the issue it would appear to be a physical issue and I think it would be best if you contacted HP technical support for repair options.

 

US support link to contact options for HP products purchased in the US.

Outside of US support link to contact options for HP products purchased outside the US.

 

I would like to thank you for posting on the HP Forums. Have a great day!



Please click the "Thumbs Up" on the left to say thank you if you appreciate the support I provide!

Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.


Dunidar
I work on behalf of HP


"Customer service is not a department, it’s everyone’s job." - Anonymous
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation