Display/graphic driver problem on HP Mini 2140 Notebook PC (819 Views)
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Student
Alex_Rasmussen
Posts: 1
Member Since: ‎03-11-2013
Message 1 of 2 (819 Views)

Display/graphic driver problem on HP Mini 2140 Notebook PC

Hi,

 

have a problem with my screen/display after I installed Windows 7 on my HP Mini 2140 (ENERGY STAR). The problem is that sometimes when I start the computer, it starts with a resolution of about 800x600 pixels (it's big) on the logon screen. When I log on and try to change the screen resolution, it is not possible to select other than 800x600 pixel. When I restart the computer, everything is back to the normal (1024x768 pixels).

 

Other times the computer start up with a black screen, and nothing happens. The only thing I can do is force a shutdown with the power button. I found a video of this problem on YouTube: http://www.youtube.com/watch?v=1GDfeEBaOJM

 

I have installed the latest version of Intel Graphics Media Accelerator Driver for Windows 7 v15.12.75.4.1930 and before that I used Intel Video Driver and Control Panel from HP Driver and Software Download. I had the same problems with both driver installed. I had no the problem when I was running with Windows Vista (Preinstalled).

 

My chipset is: Mobile Intel® 965 Express Chipset Family and graphic card is:

Mobile Intel GMA 950 (embedded).

 

HP Mini 2140 datasheet: http://www.hp.com/hpinfo/newsroom/press_kits/2009/Mobility2009/Datasheet-Datasheet.HPMini2140.pdf

 

What can I try to do to solve the problem?

 

Thank you in advance.

 

Sincerely,

Alex Rasmussen

Distinguished Professor
Kyle_W
Posts: 4,755
Member Since: ‎04-26-2011
Message 2 of 2 (799 Views)

Re: Display/graphic driver problem on HP Mini 2140 Notebook PC

Your notebook is an Enterprise/Business model. I would recommend posting this in the HP Enterprise Support Forums for better coverage.

 

You can access the enterprise support forums at the following link.

 

http://h30499.www3.hp.com/


 

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