EliteBook 840 G1 and 2013 UltraSlim Dock with dual monitors Windows 8.1 no second monitor

[JulezMBI]

My company has recently purchased HP EliteBook 840 G1 laptops with the discrete graphics.  Along with this we are using the 2013 UltraSlim Dock with dual HP LV2311 monitors connected using HP DisplayPort to DVI adapters.

Windows 8.1 only shows a single monitor, the second monitor is not available.  I can attempt to span both monitors for a resolution fo 3840x1080, but when I attempt to do that the display just reverts to mirrored displays.

I can use the DisplayPort on the side of my laptop and just a single DisplayPort on the dock and the OS will see both monitors.

Please advise, it's pointless to have a dock with dual DisplayPorts that cannot display dual monitors with them.

[AmdSuxxxxxx]

Hey! :)! 

I just wanted to ask you,if you have updated any drivers for this? Maybe the drivers weren't installed properly. 🙂

To check it,go to: Control Panel,System and Security,Windows Update and click Check for updates in the left upper corner.

Let me know,if it's working,or not.

-Amdsuxxxxx

[JulezMBI]

Thanks, but all updates have already been applied, no updates available.

[AmdSuxxxxxx]

Hmm... This might be a already-installed driver problem,then.

Click Installed Updates in the lower left corner of the control panel,please.

-AmdSuxxxxxx

[JulezMBI · Accepted solution]

Yes the problem actually existed with the original HP driver and the one that Microsoft installs by default.  HP has released a newer driver for 8.1.