03-10-2014 11:18 AM
Thank you for visiting the HP Support Forums and Welcome. I have read your thread on not being able to view a Media file. Let us start with couple of questions:
Have you made any changes on your computer prior to the issue?
Do you receive any error message?
If so, when exactly do you receive this error message?
What is the exact error message?
What is the file type?
I would be happy to assist if needed. How Do I Find My Model Number or Product Number?
Please respond with which Operating System you are running:
Which Windows Operating System am I running?
Please let me know.