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01-26-2009 08:33 AM
I have been facing this problem a while now. The symptoms are the video and audio loops(sticks) for 2-3 seconds every couple of minutes. Once a while though the screen flashes and i have to shut it down manually with the power button. The HP support have suggested me some steps (reinstall drivers and bios update) but the problem remains. The only permanent solution i found was a full system recovery which fixed the problem for a couple of days only. I dont have any warranty with HP and since I am a student dont have the option to give it for repairing for 2-3 weeks in hp repair.
I was thinking if someone can assure me that the problem is definitely just the graphics card, to buy a new one and maybe replace it with the help of an expert on our own. What are ur suggestions to my problem?
• Intel Core 2 Duo Processor T7300
• 4MB Cache
• 4GB RAM Memory
• NVIDIA GeForce 8600M GS
Vista Home Premium
A problem with your video hardware caused Windows to stop working correctly.
Problem Event Name: LiveKernelEvent
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 2057
Files that help describe the problem (some files may no longer be available)
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.
Extra information about the problem
OS Version: 6_0_6000
Service Pack: 0_0
Server information: f2077eda-1be6-455f-a777-4107bd32309d
01-27-2009 08:42 AM
01-27-2009 09:23 AM - edited 01-27-2009 09:23 AM
thx for ur answer!!
i ve got some more question for u...how do i find which motherboard i need?
and also can i use a more advanced(better/faster/different to the original one i have now) ?
if yes what do i must look for?
01-28-2009 03:11 PM
You have the Intel version of the dv9500 series laptop. Any motherboard from that same series will work and you already have the best video card so try to get another one with a GeForce 8600 graphics. You have to reuse your processor so there is no upgrade there. You have no motherboard options. It has to be one for this HP model series. Nothing else fits in the case.
This motherboard will work but has a bit lesser graphics chip:
02-15-2009 12:22 AM
02-22-2009 04:41 PM
I have noticed that if you put any stress on the video card (ex. Google Earth) the system will shut down and do a system memory dump. This wipes out your video drivers and so on. When you reboot, the screen if heavily pixelated as you could imagine since the Nividia chip is not being used. After further investigation this chipset on this motherboard has a large record of problems between 13 to 18 months of use. Though it isn't happening to all customers, it is still happening to a large group of people around the world.
After spending 1,500 dollars on this laptop for it to have a "common" malfunction in hardware this early should be recalled. The reason I say "common" cause this thread and others on this site including NVidia's forum alone defines "common" for me.
I have the dv9548us
Windows Vista 32bit
Nividia GForce 8600M GS <-- Its clear that those who has this chipset or G84 is likely to have a problem.
I am 200+ days over my HP warranty
The extended Warranty was with Circuit City/FireDog <--- Now out of business
I have called the 866-671-7362
They have indicated to me that there are no known fixes aware of yet. After putting me on hold (20min) to "speak with a supervisor". They have referred me to this site... Which is no longer up... http://www.hpnotebooksettlement.com/ After both him and I could not see the site he then put me back on hold (10min). When back he referred me to 1-800-657-1876 that does not work. He also referred me to...
Powerplug & Graphics card Litigation Settlement Administrator
P.O. Box 1898
Faribault, Mn. 55021-7153
I have know idea if this department is still open.
I have had my issue escelated to be referred to a Case Worker. I was strongly advised to hear them out before I choose to purchase a Dell that I am currently investigating.
HP must take responsibility for this hardware malfunction. It is clear the anything with the G8m chipset series is vulnerable for complete malfunction.
So, I am curious as to what comes of this after my communication with the Case Worker. Keep voicing your problem and keep calling 866-671-7362 and lets get them to come up with a solution. I sure would hate to buy a motherboard for $350 just so the same chipset will go out in a year.