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Honor Student
kiggis13
Posts: 2
Member Since: ‎03-18-2014
Message 1 of 4 (451 Views)

HP ENVY Rove Screen "self-touching"

Hello all,

 

My HP ENVY Rove 20-k014us Mobile All-in-One Desktop PC has been "self-touching."  The monitor appears as if someone keeps touching the upper center portion of the screen.  I don't know what to do.  Please help!

 

Thanks,

 

HP Support Agent
Mrstenter
Posts: 5,242
Member Since: ‎09-02-2013
Message 2 of 4 (422 Views)

Re: HP ENVY Rove Screen "self-touching"

Hi Kiggis13,

 

Thank you for visiting the HP Support Forums and Welcome. I have read that your HP ENVY Rove 20-k014us Mobile and the touchscreen not working correctly. Here is a fix from Microsoft to resolve the Touchscreen.

he touchscreen shouldn't need recalibration, but if you or another user has recalibrate it, it may affect the performance of the touchscreen.

Here’s how to check or restore the factory default calibration using a keyboard or mouse:
Step 1: Press the Windows logo key Windows logo key + S to open Search.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search Search charm.)
Step 2:Type Control Panel, then use the arrow keys to highlight Control Panel, and press Enter.
(Or, click Control Panel.)
Step 3:In Control Panel, use the arrow keys to highlight Hardware and Sound and press Enter.
(Or, click Hardware and Sound.)
Step 4:Under Tablet PC Settings use the arrow keys to highlight Calibrate the screen for pen or touch input, and press Enter.
(Or, click Calibrate the screen for pen or touch input.)
Step 5:Use the Tab key to select the Reset button, and press Enter.
(Or, click Reset.)
If the Reset button is grayed out, your Surface touch calibration is still at factory settings and you can move to Solution 3.
Step 6:Use the Tab key to select Yes, press Enter, and then follow the instructions on the screen.
(Or, click Yes, and then follow the instructions on the screen.)
Step 7:After Surface removes recalibration data, test touch input again.

 

Hope this helps.

 

Thanks.

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Mrs.Tenter
I work on behalf of HP
Student
senica
Posts: 1
Member Since: ‎04-02-2014
Message 3 of 4 (369 Views)

Re: HP ENVY Rove Screen "self-touching"

I have a rove that is doing the same thing. Mine is on the bottom left corner. I have come very close to throwing the computer across the room a couple time because of this. It happens when restarting or waking up.

 

I sent HP a bug ticket but they just ignored me and gave me some BS solution. There is no Hardware & Sound option in the HP Rove control panel, by the way.

 

I only use mine for testing so I can usually deal with it. You can hold your finger somewhere on the screen and move your mouse around if you need to get to something.

 

It would be nice if HP actually asked for one of these self-touching computers back so they could actually see the problem, troubleshoot it, and start giving people real answers. That would make too much sense for a large corporation I suppose.

 

I'm just tired of feeling like the bad guy when asking for help with their product.

Student
xsammyd
Posts: 1
Member Since: ‎07-25-2014
Message 4 of 4 (120 Views)

Re: HP ENVY Rove Screen "self-touching"

[ Edited ]

OK, so I am having the same issue as the person above. Clicking on the bottom left corner of the screen. It is quite aggravating to spend a lot of money on something that has a problem in less than a years time. My husband has also came very close to throwing this computer across the room.

 

We have recalibrate the screen, reset to factory, reinstalled windows, updated drivers, and no matter what we do, the clicking may stop for a week or so, but it ALWAYS comes back.

You can still use the computer but it is a pain. The clicking will cancel out whatever your doing. Like connecting to the Internet. Trying to put in the password is pretty much impossible. 

 

I have a warranty through Best Buy where I bought it but, they told me it was a manufacture issue and they would have to send it to HP, and it'd take about 3 weeks. I can not go that long without it as it is the only computer i own and it is needed for work and school.

 

So any other suggestions that would be helpful? Because the one that was given about the screen calibration, wasn't.

 

Thanks

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