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Student
Mack_S
Posts: 1
Member Since: ‎12-27-2012
Message 1 of 2 (1,405 Views)

HP Envy dv7-7250us Webcam doesn't work correctly in Windows 8

Please help...

 

Got a new laptop with Windows 8.  Installed Skype and webcam displays for few seconds and then stops working.  Device Manager says Device is fine and drivers are up to date.  In Skype it says "No webcam found. Connect your webcam or check it's plugged in properly."  I  have uninstalled the CyberLink Video software to remove any conflict with competing drivers.  Still no luck in getting the webcam to work.  Please help!!

 

Thanks!!

-Mack

Dean
Dragon-Fur
Posts: 7,523
Member Since: ‎04-14-2009
Message 2 of 2 (1,397 Views)

Re: HP Envy dv7-7250us Webcam doesn't work correctly in Windows 8

At least the webcam is happy -- that is, the Device Manager SEEs your webcam.  It appears that it is Skype that is not cooperating.  That is better than a Dead Webcam:  There is hope.

 

Consider / Try the following:

 

  • Hard Reset - because this is one of those things people recommend and it should not hurt anything to gently kick the devices in case something is "not quite right" as far as Skype is concerned.

 

HP Notebook PCs - Use a Forced Reset to Resolve Hardware and Software Issues on Notebook with a Seal...

Removable Battery:

HP Notebook PCs - Use Hard Reset to Resolve Hardware and Software Issues

 

  • Reinstall your Skype
  • Consider -- If you have not done so in a while, UPDATE your skype version
  • Try a clip-on webcam -- as a test

 

Documents and Such:

 

HP Notebook, TouchSmart, and AiO PCs - Webcam Troubleshooting (Windows 8)

 

HP Notebook PCs - Testing a Webcam using Your Favorite Instant Messenger

 

Skype Support

 

 

Hope this helps...

Kind Regards,
Dragon-Fur
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