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Conzy210
Posts: 3
Member Since: ‎11-23-2011
Message 1 of 6 (4,884 Views)

HP G72 Notebook PC - Webcam drivers not installed, can't find download anywhere

I sent my laptop off to be fixed, it came back and the webcam doesn't work anymore.. the drivers are missing and i can't find the download anywhere.. help?

 

thanks

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erico
Posts: 26,511
Member Since: ‎01-07-2009
Message 2 of 6 (4,882 Views)

Re: HP G72 Notebook PC - Webcam drivers not installed, can't find download anywhere

[ Edited ]

Please identify your notebook with the p/n.
See the barcoded sticker on the bottom of the notebook or on the bottom of any HP Support Assistant window or on the bottom of a Screen in the BIOS.

 

It also helps in a big way to post what the installed operating system is and the version (32 or 64-bit)

Best regards,
erico





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Honor Student
Conzy210
Posts: 3
Member Since: ‎11-23-2011
Message 3 of 6 (4,875 Views)

Re: HP G72 Notebook PC - Webcam drivers not installed, can't find download anywhere

There is no sticker, I'm going into the BIOS now however I'm not entirely sure what I'm looking for, I know my operating system is windows 7 64-bit however.

 

Sorry about being so useless 

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erico
Posts: 26,511
Member Since: ‎01-07-2009
Message 4 of 6 (4,871 Views)

Re: HP G72 Notebook PC - Webcam drivers not installed, can't find download anywhere

Hi,


Conzy210 wrote:

There is no sticker, I'm going into the BIOS now however I'm not entirely sure what I'm looking for, I know my operating system is windows 7 64-bit however.

 

Sorry about being so useless 




No worries. :smileyhappy:

How to identify your HP G series notebook.

 

Best regards,

erico





Help others by clicking on the "Accept As Solution" button if my suggestion resolves the issue you were having
****I am a volunteer, I don't work for Microsoft or HP****
You can say thanks by clicking on the Kudos thumbs up icon


2014 Microsoft MVP - Microsoft Windows Expert - Consumer

Honor Student
Conzy210
Posts: 3
Member Since: ‎11-23-2011
Message 5 of 6 (4,868 Views)

Re: HP G72 Notebook PC - Webcam drivers not installed, can't find download anywhere

Product name: HP G72 Notebook Pc

Product number: VY069EA#ABU

 

is this all I need?

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erico
Posts: 26,511
Member Since: ‎01-07-2009
Message 6 of 6 (4,854 Views)

Re: HP G72 Notebook PC - Webcam drivers not installed, can't find download anywhere


Conzy210 wrote:

Product name: HP G72 Notebook Pc

Product number: VY069EA#ABU

 

is this all I need?


Yes. The web support portal for your notebok is here.

 

  Fixing webcam issues in Windows 7.

I recommend using the HP Support Assistant to find and install the drivers.

webcam.png

 

 

Best regards,

erico





Help others by clicking on the "Accept As Solution" button if my suggestion resolves the issue you were having
****I am a volunteer, I don't work for Microsoft or HP****
You can say thanks by clicking on the Kudos thumbs up icon


2014 Microsoft MVP - Microsoft Windows Expert - Consumer

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