HP G72 Notebook PC - Webcam drivers not installed, can't find download anywhere (3839 Views)
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Honor Student
Conzy210
Posts: 3
Registered: ‎11-23-2011
Message 1 of 6 (3,839 Views)

HP G72 Notebook PC - Webcam drivers not installed, can't find download anywhere

I sent my laptop off to be fixed, it came back and the webcam doesn't work anymore.. the drivers are missing and i can't find the download anywhere.. help?

 

thanks

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erico
Posts: 23,336
Registered: ‎01-07-2009
Message 2 of 6 (3,837 Views)

Re: HP G72 Notebook PC - Webcam drivers not installed, can't find download anywhere

[ Edited ]

Please identify your notebook with the p/n.
See the barcoded sticker on the bottom of the notebook or on the bottom of any HP Support Assistant window or on the bottom of a Screen in the BIOS.

 

It also helps in a big way to post what the installed operating system is and the version (32 or 64-bit)

Best regards,
erico



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Honor Student
Conzy210
Posts: 3
Registered: ‎11-23-2011
Message 3 of 6 (3,830 Views)

Re: HP G72 Notebook PC - Webcam drivers not installed, can't find download anywhere

There is no sticker, I'm going into the BIOS now however I'm not entirely sure what I'm looking for, I know my operating system is windows 7 64-bit however.

 

Sorry about being so useless 

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erico
Posts: 23,336
Registered: ‎01-07-2009
Message 4 of 6 (3,826 Views)

Re: HP G72 Notebook PC - Webcam drivers not installed, can't find download anywhere

Hi,


Conzy210 wrote:

There is no sticker, I'm going into the BIOS now however I'm not entirely sure what I'm looking for, I know my operating system is windows 7 64-bit however.

 

Sorry about being so useless 




No worries. :smileyhappy:

How to identify your HP G series notebook.

 

Best regards,

erico



****If my suggestion was helpful, you can say thanks by clicking on the purple thumbs up icon in the lower left corner of a post ***

****Please click on the Accept As Solution button if my suggestion resolves the issue you were having****
****I am a volunteer, I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

Honor Student
Conzy210
Posts: 3
Registered: ‎11-23-2011
Message 5 of 6 (3,823 Views)

Re: HP G72 Notebook PC - Webcam drivers not installed, can't find download anywhere

Product name: HP G72 Notebook Pc

Product number: VY069EA#ABU

 

is this all I need?

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erico
Posts: 23,336
Registered: ‎01-07-2009
Message 6 of 6 (3,809 Views)

Re: HP G72 Notebook PC - Webcam drivers not installed, can't find download anywhere


Conzy210 wrote:

Product name: HP G72 Notebook Pc

Product number: VY069EA#ABU

 

is this all I need?


Yes. The web support portal for your notebok is here.

 

  Fixing webcam issues in Windows 7.

I recommend using the HP Support Assistant to find and install the drivers.

webcam.png

 

 

Best regards,

erico



****If my suggestion was helpful, you can say thanks by clicking on the purple thumbs up icon in the lower left corner of a post ***

****Please click on the Accept As Solution button if my suggestion resolves the issue you were having****
****I am a volunteer, I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

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