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Honor Student
Posts: 2
Member Since: ‎05-19-2009
Message 1 of 4 (1,542 Views)

HP Pavilion Dv5000

Hi I have a HP pavilion dv5000 and the screen is black. I can kind off see a shadow in the backgroung but at the bottom off the screen i can see a black line.

i bought the computer about 3 yrs ago and I don't have the warranty any more. What can I do.... and if you can help me find a part.. thamks

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Tutor
Posts: 18
Member Since: ‎05-15-2009
Message 2 of 4 (1,527 Views)

Re: HP Pavilion Dv5000

Hi,

 

Ok this is a possible hardware issue, so do the following:

 

Do a hardware reset. Disconect AC adapter and remover battery.Then press power button for 10 seconds. Plug AC adapter and battery and test.

 

If the problema persist test a external monitor, maybe is just a problem in your screen.

 

Regards.

Honor Student
Posts: 2
Member Since: ‎05-19-2009
Message 3 of 4 (1,520 Views)

Re: HP Pavilion Dv5000

thank you for emailing me back but i tried everything you suggested and  nothing work still the same. i did connected it to an external monitor but it only show when it was booting up and them the monitor went blank. do you have any more suggestions?

Tutor
Posts: 18
Member Since: ‎05-15-2009
Message 4 of 4 (1,512 Views)

Re: HP Pavilion Dv5000

Sorry but your screen is damaged. I suggest take it to a service center. It will be necessary change the screen.

 

Contact HP to receive information about a service center in your location.

 

Good Luck!

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