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Honor Student
rb_19
Posts: 3
Member Since: ‎02-05-2014
Message 1 of 6 (626 Views)
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HP Pavilion TS 14 Notebook PC- DVD drive not reading disks

Hi up until recently my laptop played dvds with no problem. However for the past few weeks it says that there is no disk in the drive when I try to play it, I've tried with a variety of different dvds and it says the same thing everytime.

 

Thanks in advance!

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DavidPK
Posts: 32,013
Member Since: ‎09-24-2010
Message 2 of 6 (614 Views)

Re: HP Pavilion TS 14 Notebook PC- DVD drive not reading disks

Hi,

 

Open windows Control Panel, open Device Manager, expand DVD/CD-ROM Drives, right click the drive and select Properties - on the General tab, is there an error code showing in the Device status box?

 

Regards,

 

DP-K

 

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Honor Student
rb_19
Posts: 3
Member Since: ‎02-05-2014
Message 3 of 6 (610 Views)

Re: HP Pavilion TS 14 Notebook PC- DVD drive not reading disks

Yes there is, not sure what to do next

 

Thank you

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DavidPK
Posts: 32,013
Member Since: ‎09-24-2010
Message 4 of 6 (608 Views)

Re: HP Pavilion TS 14 Notebook PC- DVD drive not reading disks

Hi,

 

You're welcome :smileyhappy:

 

Can you post back with details of the error code you're seeing.

 

Best regards,

 

DP-K

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****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


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Honor Student
rb_19
Posts: 3
Member Since: ‎02-05-2014
Message 5 of 6 (604 Views)

Re: HP Pavilion TS 14 Notebook PC- DVD drive not reading disks

It just says hp DVDRAM GU70N has a driver problem
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DavidPK
Posts: 32,013
Member Since: ‎09-24-2010
Message 6 of 6 (595 Views)

Re: HP Pavilion TS 14 Notebook PC- DVD drive not reading disks

Hi,

 

Try following the procedure under the sub-heading ResolutionMethod 3: Manually fix corrupted registry entries on the link below to remove the Upper and Lower filters and see if this corrects the issue.

 

http://support.microsoft.com/kb/982116

 

Regards,

 

DP-K

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****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

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