HP Pavilion TS 14 Notebook PC- DVD drive not reading disks (253 Views)
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Honor Student
rb_19
Posts: 3
Registered: ‎02-05-2014
Message 1 of 6 (253 Views)
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HP Pavilion TS 14 Notebook PC- DVD drive not reading disks

Hi up until recently my laptop played dvds with no problem. However for the past few weeks it says that there is no disk in the drive when I try to play it, I've tried with a variety of different dvds and it says the same thing everytime.

 

Thanks in advance!

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DavidPK
Posts: 29,381
Registered: ‎09-24-2010
Message 2 of 6 (241 Views)

Re: HP Pavilion TS 14 Notebook PC- DVD drive not reading disks

Hi,

 

Open windows Control Panel, open Device Manager, expand DVD/CD-ROM Drives, right click the drive and select Properties - on the General tab, is there an error code showing in the Device status box?

 

Regards,

 

DP-K

 

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Honor Student
rb_19
Posts: 3
Registered: ‎02-05-2014
Message 3 of 6 (237 Views)

Re: HP Pavilion TS 14 Notebook PC- DVD drive not reading disks

Yes there is, not sure what to do next

 

Thank you

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DavidPK
Posts: 29,381
Registered: ‎09-24-2010
Message 4 of 6 (235 Views)

Re: HP Pavilion TS 14 Notebook PC- DVD drive not reading disks

Hi,

 

You're welcome :smileyhappy:

 

Can you post back with details of the error code you're seeing.

 

Best regards,

 

DP-K

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****Click the White Kudos star to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


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Honor Student
rb_19
Posts: 3
Registered: ‎02-05-2014
Message 5 of 6 (231 Views)

Re: HP Pavilion TS 14 Notebook PC- DVD drive not reading disks

It just says hp DVDRAM GU70N has a driver problem
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DavidPK
Posts: 29,381
Registered: ‎09-24-2010
Message 6 of 6 (222 Views)

Re: HP Pavilion TS 14 Notebook PC- DVD drive not reading disks

Hi,

 

Try following the procedure under the sub-heading ResolutionMethod 3: Manually fix corrupted registry entries on the link below to remove the Upper and Lower filters and see if this corrects the issue.

 

http://support.microsoft.com/kb/982116

 

Regards,

 

DP-K

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****Click the White Kudos star to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

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