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03-12-2012 07:29 AM
I have bought this computer from HP in the US and traveled to Brazil, only to find that HP DOES NOT HAVE WORLDWIDE COVERAGE for its PCs.
I wouldn't need WORLDWIDE COVERAGE if the product was actually reliable, but within one week of using the computer, its screen stopped working and I couldn't use the computer at all. Now, it has been 3 MONTHS and HP still has not solved my problem or given me a reasonable answer on how to deal with this. I wonder if they really care for their costumers as much as they say they do.
This post is just to say that if you plan on buying the same model, beware. It only lasted for a week in my case. I bought the computer to do some work on and I have lost plenty of time trying to get a solution from HP US or HP Brazil, which should be basically the same thing, but apparently not.
HP has not found a reasonable answer from my problem and has not been of ANY HELP in 3 MONTHS. Maybe a user here in this community has a better solution.
Thanks to anyone who has read this and feels my pain.
07-07-2012 12:27 AM
Seems HP has been having video problems for years. After all this time they still haven't corrected the problem and it may be as simple as changing a cable to a right angle cable but this wold increase the cost of production by.0008 cents and cut down on profit.
I sent my laptop out after 2 months the screen died and hp told me I opened the laptop up and it voided the warrantee. What's odd is hp opened it and cracked the screen and sent it back worse then what I sent it to them in the first place. I want to find all that this has happened to so we can start a class action suit against them..