HP Support Forums
Join in the conversation.
11-02-2009 03:50 PM
You can add me to the list of those that has had their dv9700t crap out on them. The laptop was always hot, never thought much about it because I just assumed all laptops were hot. I purchased a cooling pad just to keep the heat off my leg. Anyway, a few weeks ago my computer freezes in the middle of playing a game, and I have to do a hard restart. The white HP logo on the startup screen now has red vertical lines running through it. Several system restores later (and paying HP $10+ s/h because the system restore discs were known to be faulty and my warranty had expired - go figure) we finally get it running again, only for it to crash again 15 minutes later. The only reason why this POS laptop works at all is because I was able to roll the video card back to the standard VGA.
Basically, after reading everything everyone else has had to say, I'm up a creek - there is no way in hell I'm paying HP $400 just to put the same faulty components back into this system just so I can go through the same problems a year from now. I'd rather use that $400 to take a hefty chunk out of the cost of a new laptop. And, considering HP refuses to work with their customers in resolving the problem of what is commonly known to be defective hardware, that new laptop will likely not have an HP logo on it. It's just too bad - this was an awesome machine, especially for the price. Unfortunately, HP isn't going to do anything to make sure I continue using it.
11-02-2009 06:13 PM
11-03-2009 04:26 AM
I agree with you 100%.
I too have issues with my DV9700 [9820ea) 2 weeks in and i had issues that neither HP nor Comet Uk would replace, my only option was to have a 2 week old laptop sent away for repair. Now 18 months in the issues are becoming unbearable and for a so called professional product the service is shocking. I think that if any product fails and the company acknowledges its a hardware issue then the shop selling the items should be forced by the manufacturer to replace the item over the counter.
I am now saving for a new laptop and i just hope that this one lasts until i can save...shocking service and given we are in the market for 2 new laptops for the kids for xmas and i need a replacement i am thinking strongly that none of them will be HP..!!
11-03-2009 04:58 AM
is the bios and driver thing supposed to take care of the problem?
idid the bios download but not the nvidia driver...is there a quick link to those?
11-03-2009 06:31 AM
11-03-2009 06:56 AM
11-03-2009 02:38 PM
11-05-2009 06:47 PM
MY DV2700 is having similar problem.
I have talked to HP supports and my case manager says pretty much the same thing; they will not do anything
because the problem is unknown to them.
but it seems like many people are having same problems and have complained to them, I wonder why it's still unknown to them.
my warranty is about 6 months passed.
oh yeah, and they will not check the computer, they expect me to give them my credit card info. and charge me however they want.
I asked about this to my case manager, and that's pretty much what she said.
they will not even just look at my laptop, even if I pay for shipping.